Job Description

- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.

- Serve as the primary liaison for Exposure Management's clientele across the Americas, ensuring optimal satisfaction and value realization.

- Champion customers' interests within Exposure Management, influencing product direction and enhancements.

- Lead customer engagement initiatives, emphasizing the value proposition of Exposure Management's offerings.

- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.

- Spearhead internal process enhancements tailored to customer requirements.

- Gather and channel customer feedback, reinforcing their voice within Exposure Management's framework.

Qualifications

The Customer Success Manager will report directly to the CSM Team Leader and play a pivotal role in this integral expansion strategy, positioning us as the premier cyber intelligence provider globally.





Requirements:

- Minimum of 6 years in a customer-centric role within B2B sectors.

- Comprehensive understanding of the cybersecurity landscape.

- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.

- Bachelor’s degree in engineering or a relevant discipline.

- Prior experience in account management and/or commercial roles.

- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).

- Proficiency in English (Speaking, Reading, Writing) is essential

- Applicants must be legally authorized to work in Mexico without the need for current or future employer sponsorship.

EOE M/F/Veterans/Disabled

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers

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