Descripción y detalle de las actividades
- Troubleshooting systems and hardware.
Responsible for analyzing and maintaining a call log of IT support issues/tickets networking related to discover trends to proactively reduce ongoing issues.
Continually assesses needs and requirements - Ensuring systems and hardware security.
Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary.
- Implementing and maintaining security measures to protect data and systems, including firewalls, intrusion detections systems, and access controls.
- Upgrading systems and hardware (routers, switches, firewalls) and software configurations.
- Collaborating with other IT professionals, vendors, and service providers to ensure network efficiency and security.
- Documenting network configurations, procedures, and troubleshooting steps.
- Leads the IT Support staff to execute training and orientation for new technology users of the organization and helps them become familiar with equipment and networks
Experiência y requisitos
- Bachelor's degree in computer science, Management Information Systems (MIS), or a related field (preferred).
- English proficiency at the B1 level, with the expectation of reaching C1 within the next six months.
- At least two years of proven professional experience in an IT Network Engineering role,



demonstrating knowledge and proficiency in the following competencies: Networking:
- Protocols: TCP/IP, DNS, DHCP, VPN, VLAN.
- Security Tools: Firewalls (SonicWall desirable), IDS/IPS, SIEM.
- Virtualization/Cloud: Hyper-V, AWS, Azure networking, MS tenant.
- Monitoring Tools: Azure Security platform, Service Desk Plus session management.
- Certifications: CompTIA Network+, Security+ are desirable.
Cybersecurity - Perform vulnerability scans and patch management.
- Implement zero-trust architecture and MFA.
- Maintain compliance with standards like ISO *****.
Soft Skills
- Great communicator to understand the problem and translate it to customer.
- Strong problem-solving under pressure.
- Ability to identify and resolve issues regarding IT in a manner that is timely.
- Ability to create clear documentation for non-technical stakeholders.
Beneficios
- Incentivos de acuerdo a la LFT
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SOLICITAR
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
- Lunes a viernes
**Estudios** Carrera con título competente
**Inglés**Hablado: Intermedio, Escrito: Intermedio
**Disponibilidad p.
viajar** No

📌 It Network & Support Engineer (Tijuana)
🏢 Mam De La Frontera, S. A. De C. V.
📍 Tijuana