Company Overview:
DiDi Global Inc. is the world's leading mobility technology platform.
It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities.
It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.
DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid
Team Overview:
At Driver Platform, we're on a mission to create meaningful, rewarding experiences for DiDi drivers through our loyalty program.
Our team ensures the program runs smoothly, that drivers understand and value their rewards, and that we continuously evolve the retention through new features and UI improvements in close collaboration with the Product team.
As a Senior Analyst, you'll play a critical role in one of the program's most strategic benefits.
This role is perfect for someone who thrives at the intersection of analytics, operations, and stakeholder management.
You'll work closely with our Partnerships team to provide data-driven guidance on how benefits are used and how they impact driver engagement and performance.
This is a high-impact, data-heavy role in a fast-paced tech environment.




Be ready to turn insights into action and shape the future of driver loyalty in mobility.
Role Responsibilities:
- Owning all analytics related to the benefits within the Driver Loyalty Program.
- Monitoring engagement, usage trends, and business impact of benefits through dashboards and performance trackers.
- Building and maintaining weekly reports, presentations, and insights to inform decision-making and align with internal stakeholders.
- Partnering closely with the commercial Partnerships team to support negotiations, performance reviews, and decision-making with partners.
- Collaborating with the product and ops teams to improve how the benefit is communicated and experienced by drivers.
- Constantly identifying opportunities to enhance the value of the benefit and strengthen its impact on driver retention and loyalty.
Role Qualifications:
- A degree in Engineering, Data Science, Economics, or a related field.
- Strong analytical toolkit, with proficiency in SQL and data visualization tools (e.g., Tableau, Looker, or similar).
Bonus if you know Python or R.
- Experience working with multiple stakeholders across functions, ideally in fast-paced environments like tech, consulting, or startups.
- Excellent communication skills in both English and Spanish.
- A strong sense of ownership, attention to detail,



and the ability to turn complex data into actionable insights.
- Passion for mobility, loyalty programs, or data-driven operations.
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do.
Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven.
We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport.
When we work to help our partners and colleagues win, we win, too.
While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business.
We are people who always want to do the right thing.
Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better.
That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths.
Our differences are what makes us distinct.
We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.
**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
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📌 Loyalty Senior Analyst (Xico)
🏢 Didi Global
📍 Xico