**Senior Customer Success Manager - AI Content Solutions**:
**Fully Remote | Flexible Hours | High-Growth SaaS | AI-Powered Platform**
**Overview**:
We're hiring a **Senior Customer Success Manager** to lead enterprise relationships at the intersection of AI, content strategy, and business impact.
You'll be the strategic partner guiding clients through implementation, adoption, and long-term value realization of our AI content solutions.
This role is adecuado for someone who's equal parts consultant, operator, and strategist—ready to scale engagement, refine execution, and champion measurable results.
**What You'll Do**:
- ** Strategic Partnership**: Work closely with growth marketing and content leads to align AI-driven programs with business goals
- ** Project Leadership**: Own timelines and proactively remove blockers to ensure seamless deployment and on-time delivery
- ** Workflow Optimization**: Collaborate with technical teams to tailor scalable, high-impact AI workflows
- ** Performance Management**: Monitor metrics like organic traffic, CTR, and revenue influence; adjust strategy to optimize outcomes
- ** Client Enablement**:



Train teams to use AI tools efficiently and independently, minimizing friction
- ** Solution Delivery**: Streamline implementation cycles for faster time-to-value
- ** Knowledge Building**: Develop playbooks and frameworks based on successful customer rollouts
- ** Voice of the Customer**: Share feedback with Product and Engineering to influence roadmap and enhancements
**What You Bring**:
- 5+ years in customer success, implementation, or solutions consulting roles
- 3+ years of experience working with enterprise clients in a multi-stakeholder environment
- Proven success driving adoption of SaaS or AI-powered platforms
- Exceptional communication and relationship-building skills
- Data-driven mindset; SQL or Python exposure is a plus
- Self-starter who thrives in high-growth, fast-paced settings
**Why Join Us**:
- 100% remote, flexible schedule
- Culture of experimentation, iteration, and innovation
- High-impact role within a rapidly scaling company
- Work alongside humble, mission-driven teammates

📌 Senior Customer Success Manager (Xico)
🏢 Growth Troops
📍 Xico