At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success.
Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
Varicent stands at the forefront of innovation, celebrated as a market leader in the _**** Forrester Wave Report for SPM_, _**** Ventana Research Revenue Performance Management (RPM) Value Index_, _Gartner Peer Insights_, _**** Gartner SPM Market Guide_, and _G2.
_Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.
Here's why you'll thrive at Varicent:
- **Innovate with Purpose: Build impactful solutions for customers worldwide.
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- **Join Excellence: Work in a diverse, collaborative, and innovative team.
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- **Shape the Future: Lead in redefining revenue optimization.
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- **Grow Together: Unlock your potential in a supportive environment.
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Join us at Varicent—where your talent and ambition meet limitless opportunities for success!
**The Opportunity**
We're looking for a technically skilled and service-oriented Application Support Analyst to join our Technical Support team in Mérida.
This team is the frontline of client success, responsible for resolving product-related issues, ensuring smooth customer experiences, and contributing to the overall improvement of our platform.
If you enjoy problem-solving, excel at technical communication, and want to make an impact in a fast-paced SaaS environment, we want to meet you.
**Your Role: What You'll Do**
- Troubleshoot and resolve technical issues with Varicent's SaaS and on-premises solutions
- Analyze logs, traces,



and error reports to identify and fix issues
- Maintain detailed case records in our CRM system and keep clients informed of progress
- Collaborate with internal teams to escalate complex problems and drive resolutions
- Share best practices with customers to help them gain maximum value from the product
- Continuously improve knowledge base and support documentation
- Participate in on-call weekend support rotation as scheduled
**Your Profile: What You Bring**
**Technical Expertise**
- Strong understanding of relational databases, SQL scripting, and basic administration
- Experience working with CRM/ticketing systems (e.g., Salesforce, Zendesk, ServiceNow)
- Experience supporting U.S.based clients is a strong plus
**Communication & Collaboration**
- Advanced English skills (spoken, written, and reading) are required
- Ability to explain technical concepts clearly to users with varying levels of technical expertise
- Effective at working across cross-functional and international teams
**Why You'll Thrive at Varicent**
- **Innovate with purpose**: Contribute to impactful solutions used by clients worldwide
- **Grow professionally**: We support ongoing learning and long-term career development
- **Collaborate with the best**: Join a diverse, supportive, and high-performing team
- **Lead the change**: Help redefine how organizations drive revenue success
**Important Application Requirements**
**1-3 MONTHS**




- Efficiently familiarize oneself with the organization's systems, processes, and team dynamics.
- Establish a working knowledge of key technologies and tools relevant to the role.
- Complete Training and start solving support cases.
**4-6 MONTHS**
- Demonstrate proficiency in using relevant analytical tools and technologies.
- Be able to solve 90% of cases without need for assistance.
- Actively contribute to team projects and initiatives.
**7 MONTHS & BEYOND**
- Be able to solve 99% of cases without assistance, help build knowledge for the rest of team.
- Conduct in-depth analysis of complex technical issues and provide well-reasoned solutions.
- Proactively anticipate and address potential challenges before they escalate.
- Build and maintain positive relationships with key stakeholders.
**Note**
- This position is fully remote.
We embrace a results-driven work culture, focusing on performance and collaboration over location.
As part of our team, you'll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication.
Whether you're working from home or a co-working space we're committed to supporting you with the resources and autonomy needed to succeed in a remote environment.
**Benefits**
- **Market Leading**Compensation Package.
- **Wellness Programs**to Support Health and Wellbeing.
- Working with the latest** tools and technologies**in a fast-paced environment.
- Remote Work Flexibility.
- Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
- Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
- General Connected Culture

📌 Technical Support Engineer (Remote Mexico Only) (Tijuana)
🏢 Varicent
📍 Tijuana