Amer Sports Mexico is looking for an IT Desktop Support Analyst to provide high-quality technical support to our employees and ensure excellent customer satisfaction.
If you are passionate about IT technology, troubleshooting, and end-user support, this is the perfect opportunity for you!
In this role, you will be responsible for diagnosing and resolving hardware, software, and network issues, supporting IT service requests, and collaborating with general IT teams to continuously improve IT support services and processes.
If you enjoy working in a dynamic international environment, solving technical challenges, and helping people with IT solutions, we'd love to have you on board!
Responsibilities of this role include:
Technical Support & Issue Resolution: Diagnose and resolve hardware, software, and network issues for end-users.
IT Service Requests: Implement IT service requests submitted by Amer Sports employees.
User Guidance & Training: Provide training and guidance on software applications and hardware usage.
Incident Management: Identify root causes of issues, document troubleshooting steps, and coordinate ticket resolution.
Documentation & Compliance: Maintain technical documentation and ensure Active Directory account compliance.
Collaboration & Communication: Work closely with the EMEA Service Desk and local IT teams in North America.
System & Security Maintenance: Ensure incidents and service requests are logged and resolved in a timely manner while following IT security policies.
Proactive Reporting: Identify recurring issues and elevate problems according to the "do not look the other way" principle.
What you need to succeed:
Bachelor's degree in Computer Science, IT, or a related field, OR equivalent work experience in IT end-user support.
At least 2 years of experience in a similar IT support role.
English proficiency (B2+ level) in both spoken and written form.




Proficiency in Windows OS support (MacOS or Linux experience is a plus).
Experience working with Microsoft Office Suite, Azure Active Directory, Exchange, and O365 tools.
Ability to troubleshoot and resolve hardware, software, and network-related issues.
Understanding of network configurations, protocols, and security.
Experience with software installation and configuration using command shell or installation packages.
Familiarity with remote desktop applications and troubleshooting tools.
Strong organizational and time management skills with the ability to work independently.
Excellent customer service skills with clear written and verbal communication.
Motivation to work in a fast-paced, international team environment.
General understanding of ITIL working practices.
Scripting experience is a plus.
Willingness to learn new technologies and adapt to changing IT environments.
What's in it for you:
With us, you'll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals.
We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.
ATMOSPHERE
Supporting employees' sports hobbies
International operating environment
DEVELOPMENT
Interesting and challenging work in an international environment
A promising career path and individual development plan
Diversity of opportunities across a range of challenging and highly complex activities
BENEFITS
Hybrid work model and flexible working hours




Discounts for Amer Sport's products
Private medical care for you and your family
Additional private life insurance
Christmas bonus – 30 days
Performance bonus
Our Candidate-Centric Hiring Process:
At Amer Sports, we strive to make our hiring process seamless and engaging.
Every CV is reviewed by real people, not AI, so your application receives the attention it deserves.
Here's what you can expect:
CV Screening and Recruiter Screening
Interview online with IT Services Senior Manager
Interview in the office with Management Team
Feedback & Decision
#LI-JC1
Employment type:
Full-Time
Amer Sports
We are a integral group of iconic sports and outdoor brands such as Arc'teryx, Salomon, Wilson, Peak Performance, Atomic, and Armada.
Our purpose is to elevate the world through sport.
From courts to slopes, from cities to mountains, and everywhere in between, we inspire people to explore and experience the joy of sports and lead better, healthier lives.
With us, you get to inspire people to experience the joy of sports while building a network of like-minded people around the world.
We have an open and relaxed culture that encourages you to grow professionally and tend to your wellbeing.
Our core values are:
- Better together
- Committed to impact
- Driven to excellence
Our global community of 15,400 people operates in 41 countries.
Amer Sports, Inc. shares are listed on the New York Stock Exchange.
Want to know more?
Connect with us here:
What are your yearly base gross salary expectations?
Mex$ currency
When can you start working in Amer Sports?
How many days per week are you available to work from our office located in Santa Fe, Mexico City?
1-2 days 3-4 days I am unable to come to the office
Where did you hear about this position?
My application may also be used for other recruitments Yes No
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