Job SummaryYou will manage the full Order‐to‐Cash cycle, including order entry, confirmation, tracking and closure in SAP.
You will serve as the primary point of contact for assigned customers and strategic LATAM accounts, monitor open orders, proactively manage supply and delivery risks, coordinate with Sales, Planning, Production, Quality, Logistics and Finance teams to ensure on‐time delivery, analyze demand changes, align forecast updates with global planning teams, manage pricing updates and quotations, resolve customer complaints and billing disputes, maintain customer, material and commercial master data, and drive continuous improvement initiatives focused on service excellence, operational efficiency and risk mitigation.What Makes You the Right FitBachelor's degree completed.Experience in Customer Service within manufacturing, industrial, chemical, FMCG or supply chain environments.Strong SAP knowledge, preferably in Order Management and Customer Service processes.Solid understanding of Order‐to‐Cash, logistics and supply chain operations.Advanced English proficiency,



both written and spoken.Experience managing high‐volume operations and customized customer requirements.Strong analytical and problem‐solving skills.Excellent communication and stakeholder management capabilities.Ability to prioritize multiple tasks and thrive in a fast‐paced environment.How Would You Stand Out?
Experience in the fragrance, chemical, ingredients or FMCG industries.Exposure to regional or global account management across LATAM markets.Knowledge of quality standards, export operations, forecasting or demand planning processes.Why Choose Us?
Exposure to regional and general operations.Collaboration with high‐performing cross‐functional teams.Direct interaction with strategic customers across LATAM.Opportunities for professional growth and career development.Dynamic, collaborative and inclusive work environment.Participation in continuous improvement and customer excellence initiatives.We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status.
We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of religion, gender identity & expression, sexual orientation or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.
We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, gender identity or expression, sexual orientation or disability.
#J-*****-Ljbffr

📌 Customer Service Representative (Tlalnepantla de Baz)
🏢 International Flavors & Fragrances (México), de CV
📍 Tlalnepantla de Baz