AI Digital Experience EngineerWe have an opportunity for an AI Digital Experience Engineer to join our HR Operations team in Mexico City, MX, reporting to the Associate Manager, Central Services Transformation.
In this pivotal role, you will build and run the intelligent, AI‐powered experiences our employees, managers, and candidates rely on every day—turning approved designs and use cases into working agents, workflows, and conversational experiences that make our HR and Workplace systems feel like one simple, natural‐language front door.
Collaborating closely with People & Places subject‐matter experts, IT, and Security, you will configure, test, and continuously improve these experiences in a fast‐moving, AI‐first environment—shipping solutions that are useful, trusted, and well‐governed while growing your craft alongside a highly collaborative global team.What You'll DoTranslate needs from the People and Place Centers of Excellence into AI‐driven experiences (agents, tools, apps)Build AI agents, workflows, and conversational experiences on platforms such as Glean, Microsoft Copilot Studio, Oracle HCM / Redwood, and ServiceNowImplement approved use cases end to end—configuration, prompt and content tuning, integrations, and testingEnhance the agentic experience layer to deflect routine (Tier‐0/Tier‐1) questions and guide people to the right next stepPartner with Centers of Excellence and content owners to ensure answers come from official, current source materialTest, monitor, and optimize experiences before and after launch, tuning based on usage, feedback, and quality metrics such as deflection and resolution ratesEnsure experiences meet data privacy, security, and compliance standards,



applying Infoblox responsible‐AI practices in partnership with IT and SecurityDocument solutions and create reusable templates and how‐to guidance so experiences can be supported, reused, and scaledCollaborate with People & Places SMEs and technical partners to identify friction and deliver practical improvementsWhat You BringMinimum of 5 years of relevant experience in software/systems development, automation engineering, or digital experience; or 3 years with a Master's degree; or equivalent practical experienceExpertise building with low‐code/no‐code and automation platforms (e.g., Microsoft Copilot Studio, Power Automate, Glean, ServiceNow, or similar)Hands‐on experience with GenAI tooling (e.g., Claude, M365 Copilot, ChatGPT, Gemini) and practical prompt‐engineering skillsWorking knowledge of scripting (e.g., Python or JavaScript) and of APIs and integrations between enterprise systemsProven ability to translate business processes into reliable, well‐tested solutions and to manage competing prioritiesProven ability to collaborate across a global, cross‐functional, multi‐time‐zone team with strong written and verbal communication in EnglishSound judgment on data privacy, security, and compliance in an enterprise environmentBachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experiencePreferred: experience with HR, IT, or Facilities systems (e.g., Oracle HCM, ServiceNow HRSD/ITSM) and exposure to AI/ML concepts, RAG, or agent orchestrationYour Development PathFirst 90 Days:



Immerse in our culture, connect with mentors, and map the systems and meet with key stakeholders that rely on your work.
Discuss and create short/long term goals.Six Months: Independently deliver well‐tested agents, workflows, and conversational experiences that streamline real HR and Workplace tasks; help establish adoption and quality tracking and use it to drive measurable improvements; and contribute content and documentation that make solutions trustworthy and reusable.One Year: Own delivery for a set of digital experiences within People & Places from build through ongoing optimization; serve as a go‐to hands‐on resource on our AI platforms and help raise AI fluency across the team; and demonstrably improve the Bloxer experience while freeing up capacity for higher‐value work.BenefitsComprehensive health coverage, generous PTO, and adaptable work optionsLearning opportunities, career‐mobility programs, and leadership workshopsSixteen paid volunteer hours each year, global employee resource groups, and a policy to keep collaboration healthyModern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrationsCharitable Giving Program supported by Company MatchWe practice pay transparency and reward performance.
Offers reflect role location, internal equity, experience, skills, education, and certifications.Infoblox is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
#J-*****-Ljbffr

📌 Ai Digital Experience Engineer (Xico)
🏢 Infoblox
📍 Xico