Overview:
**CAREERS TO SMILE ABOUT**
At PepsiCo, you'll discover a place where our mission is to create smiles around the world.
With a portfolio of more than 500 beloved brands including, Gatorade, Lay's and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action.
Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you'll be part of a integral community that values your ideas and empowers you to make an impact, on your career and on the world around you.
**Responsibilities**:
**S**ervice & Scheduling Analyst in Mexico City**:
We are looking for a **proactive, analytical, and detail-oriented Service & Scheduling Analyst** to join our **Sales Operations Support team**.
In this role, you will play a key part in ensuring smooth coordination between U.S. sales teams and operational support functions.
As part of the **Service Maintenance team**, you will manage service requests, maintain accurate schedules for field representatives, monitor service performance, and collaborate with cross-functional partners across multiple regions and time zones.
You will also support reporting, documentation, and continuous improvement initiatives that help drive operational efficiency.




This is a **high-visibility and fast-paced position** ideal for someone who enjoys problem solving, working with data, and ensuring operational processes run efficiently while delivering high service quality.
**Key Responsibilities**:
- Manage and resolve incoming service requests, ensuring accurate execution and timely response.
- Coordinate the creation, updates, and cancellations of work schedules for field representatives.
- Monitor request queues, identify delays or potential risks, and escalate issues when necessary.
- Review and interpret supporting documentation to ensure alignment with operational and scheduling requirements.
- Prepare and deliver regular reports on service performance, pending actions, and compliance with service standards.
- Partner with regional stakeholders to clarify requirements, align expectations, and ensure accurate execution of service changes.
- Support the documentation and continuous improvement of operational processes.
Qualifications:
**Qualifications**:
**Required**
- Bachelor's degree in engineering, Business, Operations, or a related field.
- Advanced English proficiency (written and spoken), as the role supports U.S.based teams.
- Strong organizational and multitasking skills with high attention to detail.
- Advanced Microsoft Excel skills, including formulas, pivot tables, and data validation.
- Excellent communication skills with a strong service-oriented mindset.
- Ability to collaborate effectively across teams, regions, and time zones.
- Strong sense of ownership, accountability, and urgency.

📌 Scheduling & Operations Analyst (Xico)
🏢 PEPSICO
📍 Xico