Segment: Danfoss Power Solutions SegmentJob Category: Quality and Environment, Health and Safety (EHS)Work Location Type: On-siteCustomer Claims Handling SpecialistReq ID: ***** Job Location: Reynosa, MX Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Quality and Environment, Health and Safety (EHS) Work Location Type: On-site Job DescriptionThe Impact You'll MakeAs ourCustomer Claims Handling Specialist, you'll play a key role in delivering a trusted and professional customer experience by managing claims and complaints from intake through closure.
You will serve as the main coordination point between customers and internal teams, ensuring timely communication, accurate documentation, and effective follow-through across the entire claim-handling process.At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work.
You'll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.Your impact?
You will help strengthen customer confidence, improve response consistency, and support quality excellence by ensuring claims are managed with urgency, transparency, and accuracy.
Your work will contribute to stronger customer relationships, improved operational learning, and continuous improvement across the organization.You'll collaborate withQuality, Engineering, Operations, Field Service, Supply Chain, Sales, and Customer Service teams, taking ownership ofclaim coordination, communication, escalation tracking, and record integrity, helping us move toward a morecustomer-focused and efficient future.What You'll Be DoingManagecustomer claims from intake through closure, ensuring accurate documentation, case ownership, milestone tracking, and timely communication.Coordinatecross-functional teams including Site Quality, Engineering, Field Service, Operations,



and commercial stakeholders to support investigations and corrective-action follow-up.Communicatewith customers by providing acknowledgments, status updates, evidence requests, containment updates, and formal responses such as 8D reports.Trackcommitments, due dates, containment actions, and escalation risks to ensure visibility, accountability, and on-time resolution.Maintaincomplete and audit-ready claim records while supporting trend analysis, process improvement initiatives, and continuous learning across the organization.What We're Looking ForBachelor's degree in Engineering, Quality, Operations, Business, Customer Service, or related field, or equivalent relevant experience.Proven experiencein customer quality, complaint handling, manufacturing quality, technical service, customer support, or related industrial environments.Working knowledge of8D, containment, root-cause analysis, corrective actions, CAPA concepts, and quality management systems.Strong communication, documentation, and organizational skills with the ability to manage multiple priorities and stakeholders effectively.A mindset ofcustomer focus, collaboration, accountability, attention to detail, and continuous improvementwithin cross-functional and general environments.What You'll Get from UsWe promote from within and support your learning with mentoring, training, and access to global opportunities.You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.




Your well-being matters to us.We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.
These vary by country and contract, but they're worth asking about—we think they're pretty great.Our Commitment to TransparencySalary ranges listed reflect only primary location and currency.
For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Any benefits listed do not promise or guarantee any particular benefit or specific action.
They may depend on country or contract specifics and are subject to change at any time without prior notice.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment.
We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.Our innovative engineering dates back to ****.
Danfoss is family-owned and employs over 39,000 people.
We create long-term value for our customers in more than 100 countries with a global footprint around 100 factories.
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📌 Customer Claims Handling Specialist (Reynosa)
🏢 Danfoss
📍 Reynosa