Tracking Operations Specialist
Reports To: Senior Director - Operations
Location: Queretaro, Mexico
Environment: Onsite
Work Schedule:
This position is full-time and onsite Friday through Tuesday from 7:00 AM to 4:00 PM MX Time with an hour break, but flexibility is available based on coverage.
Who We Are:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation.
Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose of Your Work:
As a Tracking Operations Specialist working within Redwood Multimodal (one of our entities), you will be responsible for communicating with motor carriers to track freight, communicate updates and resolve issues during transit in a fast-paced environment.
Your efforts will directly impact the Redwood standard of meeting or often exceeding service obligations to our customers, while enabling corresponding Redwood business units to provide best-in-class service to our customers and carrier-partners.
You will gain an understanding of daily logístical challenges and demonstrate a commitment to operational excellence by executing based on Redwood's best-in-class procedures and processes.
How You Make a Difference Everyday:




- Track load life cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking
- Communicate relevant freight updates to customer and/or internal carrier & operations teams
- Accurately document data entry as it pertains to each unique scenario within a shipment
- Use critical thinking to escalate and provide visibility through load boards and general freight management
- Assist, investigate, and correct unusual customer problems and order delays
- Issue payments for driver expenses when needed
You've Got This?
- Bi-lingual in English/Spanish; proficient level for verbal and written communication
- Excellent communication (written and verbal) and interpersonal skills
- Strong problem-solving skills
- Ability to multi-task and change focus quickly
- Exceptional attention to detail
- Prior tracking experience preferred
What We Offer:
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you - Major Medical
- 30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days.
Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

📌 Tracking Operations Specialist (México)
🏢 Redwood Logistics
📍 México