**Major accountabilities**:
- Support the operational implementation of the company's strategic objectives through the proper management and oversight of the sales processes carried out by the Order Management department
- Contribute to various activities and projects that support decision-making and the achievement of goals.
- Manage and control sales processes from the moment that the customer submits their purchase orders until they are processed and invoiced, ensuring they comply with the company's established guidelines.
- Drive sales volumes and contribute to inventory levels by accurately entering customer purchase orders into the system, ensuring that products, quantities, prices, and terms are correct.
- Analyze and coordinate with sales teams on the allocation of products with short expiration dates, generating the corresponding letters.
- Carry out the necessary allocations for products with short expiration dates and specify any additional activities required regarding labeling and documentation.
- Generate delivery confirmations for goods and follow up on the stocking and inventory allocation processes with the W team.
- Issue invoices for orders that have already been confirmed and notify the W team so they can notify customers.
- Handle and provide support for all issues that may arise during the order creation process through to invoice issuance.
- Generate metrics that aid in decision-making and provide visibility into sales progress using accurate and timely data.




- Offer specialized support and advice to assist sales teams and business managers with activities or inquiries related to sales processes and order status.
- Contribute to process improvement.
- Attend and actively participate in process monitoring and alignment meetings.
- Ensure that policies and process manuals are current and up-to-date.
- Manage and safeguard information related to sales processes under the responsibility of Order Management for control and audit purposes.
- Address audit requirements related to Order Management processes.
- Support the development of letters and forms for sales processes.
- Generate monthly templates for order entry.
**Key performance indicators**:
- Customer satisfaction: yearly survey result& multi rater feedback from stakeholders.
- Compliance with order management deadlines.
- Sandoz Financial Control Framework control results related to customer service transactions.
**Minimum Requirements: Work Experience**:
- Understanding of sales / commercial processes.
- Reporting
- Keep fluent conversation in English and Spanish
- SAP
**Skills**:
- Accounts Receivable.
- Calls Handling.
- Curiosity.
- Customer Care.
- Customer Experience.
- Customer Relationship Management (Crm) Software.
- Customer Requirements.
- Customer Service.
- Efficiency.
- Installations (Computer Programs).
- Microsoft Access.
- Microsoft Excel.
- Mobile Devices.
- Relationship Building.
- Sales.
- Salesforce CRM.
**Languages**:
- English.

📌 Order Management Coordinator Cac (Xico)
🏢 Sandoz
📍 Xico