At BrightDrop Virtual Assistants, we pride ourselves in only hiring the most talented & experienced virtual assistants in the Philippines & México.
We have been in the business of contracting people to work from home since ****.
**Summary**
The Support Technician is responsible for handling support requests over the phone from our customers, both internal and external.
Other responsibilities include walking customers through troubleshooting steps in order to resolve their problem, assisting customers with achieving their software goals, whether user error or system issue, communicating with managers and other team members to disseminate information on fixes for common issues to expand knowledge base.
**Job duties**:
- Provide excellent customer service to both external and internal customers.
- Interact with store employees and managers over the phone to resolve any reported issues.
- Provide support to service technicians and work cooperatively to resolve problems.
- Continually expand the type of issues you are able to resolve unassisted.
- Respond to calls in a timely manner in accordance with SLAs.
- Provide service, support, installation, and training to our customers.
- Additional duties and responsibilities as needed.




**Qualifications**:
- A minimum of two years of experience in customer service
- Fluent in English and Spanish both verbal and written.
- At least one-year customer support in a call center environment
- Familiarity with networking
- Familiarity with POS systems
**Home Office Requirements**:
- Own PC or laptop with **at least an Intel i5 processor and 8GB RAM**:
- **Wired internet connection** (at least 25 Mbps recommended)
- Noise-canceling headset for clear call quality
- Quiet and dedicated home workspace
- Available to work during US business hours.
The schedule will be 5 days per week with 2 consecutive days off.
Shift times may vary and can include:* 7:00 AM - 4:00 PM,
- 8:00 AM - 5:00 PM,
- 9:00 AM - 6:00 PM,
- 10:00 AM - 7:00 PM,
- 11:00 AM - 8:00 PM* Latest shift: 1:00 PM - 10:00 PM
Tipo de puesto: Jornada completa
Sueldo: $****** la hora
Beneficios:
- Programa de referidos
- Trabajo desde casa
Experiência:
- Servicio al cliente: 2 años (Obligatorio)
- Soporte técnico: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto

📌 Support Technician - Permanent Wfh (México)
🏢 Brightdrop Virtual Assistants
📍 México