Overview:
**We Are PepsiCo**
Join PepsiCo and Dare for Better!
We are the perfect place for curious people, thinkers and change agents.
From leadership to front lines, we're excited about the future and working together to make the world a better place.
Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.
A career at PepsiCo means working in a culture where all people are welcome.
Here, you can dare to be you.
No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.
Know more: PepsiCoJobs
Join PepsiCo, dare for better.
**Responsibilities**:
**The Opportunity**
**Your Impact**
People Management
- Work closely with other Sustain Engineers and Customer Success Engineers to Support Transportation Applications
- Coordinate team activities based on priority and urgency and drive a productive way of working across functional areas.
- Act as 1st layer of escalation to support CSMs and Operations Lead
- Escalate issues to & from external Capability & Sector Deployment teams, as necessary.
E2E Service Management & SLAs
- Review of the service reports in accordance with SLA agreements partnering with the CSM
- Drive standard support processes and best practices to enhance service quality partnering with external Capability teams' guidance
- Act as a liaison between DP&A; Sustain & Operations teams to reduce obstacles and improve visibility on external risks




- Act as a liaison between Capabilities & Sector Deployment teams to escalate and reduce global risks or respond to priority incidents (MIMs)
- Own the Operations Incident, Problem and Risk backlog and work with Product Managers to review, approve, prioritize and schedule ongoing improvements through planned Change & Release records within ServiceNow
Transition to Sustain
- Partner with Engineering Teams Release Manager to review Hypercare Checklist
Strategy & Planned Maintenance
- Review the strategy and planning of system maintenance and updates aligned with global/sector planned downtime calendars
- Review all vendor management agreements & partner with Software Asset management to resolve issues or improve relationship
- Ensure planned service requests are executed by partner Capability teams in a timely manner to prepare future deployment readiness across all environments
- Drive a yearly Technology Lifecycle Management Capability Roadmap support future growth to gain AOP alignment & approval
Communication and Reporting
- Review and validate Service Level reporting meets SLAs
- Celebrating success with SMILES awards or providing positive feedback to vendors & peers
- Assist in the data capture and validation for Executive Summary reports on Sustain & Operations team standard KPIs using dashboards
- Share bright and hot spots with Sustain Lead that require celebration or attention
Qualifications:
**Who Are We Looking For?
**




- 3-5 years of operations support and incident management with experience creating ITSM metric reports & service improvement plans, working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function
- Transportation knowledge is a plus.
- Familiarity with Supply Chain Workflows to understand Business impacts when unplanned outages or critical issues arise
- Experience in planning and executing product transitions to sustain methodologies and driving standard processes across the organization
- Knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds
- Strong experience driving and iterating products and highly technically integrated environments
- Bachelor's Degree.
Technical Expertise Required:
- Experience in configuring workflows, automation, and platform customizations.
- Service Now ITSM Incident Management & Reporting
**Experience**:
- Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management.
- Positive and adaptable attitude to enable adjusting to different needs in an ever-changing environment.
- Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs.
- Proactively drives impact and engagement while bringing others along.
- Ability to lead others without direct authority.
- Experience working with ADO & ServiceNow
**What can you expect from us**:
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Spec

📌 Global Supply Chain & Operations Transportation Sustain Engineer (Xico)
🏢 PEPSICO
📍 Xico