**What you will be doing**:
- Staying current with software updates and product changes to provide accurate and timely resolutions.
- Assisting with system setup, configuration, and the use of programming and integration tools that support product customization and integration.
- Collaborating with internal teams such as customer experience and sales to address and resolve customer concerns.
- Supporting and mentoring other team members to ensure consistent and high-quality service delivery.
- Contributing to and utilizing the department's knowledge base and FAQs to enhance team efficiency and customer satisfaction.
**What you will likely bring**:
- Excellent written and verbal communication skills in both English and Spanish
- Attention to detail with strong research, troubleshooting, and analytical abilities
- Ability to work both independently and collaboratively in a fast-paced, high-volume environment
- Strong customer orientation with a commitment to providing an outstanding service experience
**What could set you apart**:
- 3+ years of applicable experience in technical support or a related field
- Prior experience with ERP systems and SQL data querying
- Familiarity with SaaS or e-Commerce environments
- Ability to manage multiple priorities and adapt to changing demands
- Willingness to learn new technologies, tools, and procedures to enhance service delivery
LI-JI1 #LI-HYBRID
**About Epicor**
At Epicor, we're truly a team.
Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together,



Epicor employees are creating a more resilient global supply chain.
**We're**Proactive, Proud, Partners**.
**
Whatever your career journey, we'll help you find the right path.
Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
**Competitive Pay & Benefits**
- **Health and Wellness**:Comprehensive health and wellness benefits designed to support your overall well-being.
- **Internal Mobility**:Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- **Career Development**:Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- **Education Support**:Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- **Inclusive Workplace**:Collaborate with a diverse team in an inclusive, general workplace that fosters innovation and celebrates partnership.
- **Work-Life Balance**:Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- **Global Mobility**:Comprehensive support for international relocations and permanent residency processes.
**Equal Opportunities and Accommodations Statement**
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that's who we're interested in.
If you have interest in this or any role
- but your experience doesn't match every qualification of the job description, that's okay
We are an equal-opportunity employer.
**Recruiter**:
Antonio Ibarra Bustillos

📌 Technical Application Specialist (Monterrey)
🏢 Epicor
📍 Monterrey