Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.
It's how we've become industry leaders in property and casualty insurance servicing.
We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Responsible for conducting quality evaluations of product knowledge and customer care call coaching to employees to achieve adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies in the contact centers.
Provide verbal and written feedback regarding accuracy and competencies to employees and leadership.
**Key Responsibilities**:
- Monitors trends in performance to identify training needs
- Identifies, tracks, and communicates quality review results to departmental managers and senior leadership
- Reviews and evaluates Independent Agent performance as it pertains to retaining file documents
- Uses discretion to identify opportunities that impact performance of the individuals being evaluated
- Conducts quality evaluations, both verbal and written, for all states, products and lines of business based upon current practices and procedures established within the Sales,



Service and Back Office departments for new and existing employees
- Provides assistance to Policy Operations and/or Direct Sales teams in an effort to reinforce skills
- Attends and facilitates training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs
- Provides leadership, guidance, and training to peers, internal, and field customers
- Works with management and/or Learning and Development Department to develop training plans
**Education**:
- High School Diploma or GED (preferred)
**Experience**:
- 0-2 years experience (preferred)
**Supervisory Responsibilities**:
- This job does not have supervisory duties.
**Education & Experience (in lieu)**:
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

📌 Quality Assurance Specialist - Integon (Tijuana)
🏢 Integon
📍 Tijuana