Job Title: Sales Operations Manager.
Location: Ciudad Juarez, Chihuahua, Mexico.
Company: Braun Tek Mexico (a subsidiary of Dieter-Braun, part of Braun Connectivity Group, headquartered in Bayreuth, Germany)
Industry: Cable assemblies and harness manufacturing - Industrial & Automotive focus
Compensation: Competitive base salary + performance bonus + benefits in accordance with the law and medical insurance)
Reports to: President BCS Group Americas
Department: Sales
About Us:
Braun Connectivity Solutions Group is a specialist for customized cable assemblies, connector systems and heat sinks.
We offer the flexibility of a medium-sized company with short decision-making paths, combined with global presence of sales and production sites.
Role Summary:
We are seeking a Sales Operations Manager to build and lead our Inside Sales and Customer Service functions from the ground up.
This is a pivotal new role in our company, aimed at transforming a reactive, transactional support group into a proactive, customer-focused team that enhances the sales engine.
You will define scalable processes, build the right capabilities, and instill a commercial mindset across a currently operationally-focused group.
Key Responsibilities:
- Team Leadership & Development
- Build, coach, and manage a team of Inside Sales and Customer Service representatives.
- Assess current team capabilities; identify gaps and create individual development plans.
- Instill a customer-first and sales-supportive culture.
- Define clear KPIs and performance management routines.
- Process Design & Execution
- Define and implement streamlined, scalable workflows for: Quote preparation,



Order intake and
follow-up, Lead management, Customer communication and issue resolution
- Establish service-level agreements (SLAs) for internal responsiveness and customer interactions.
- Lead adoption of CRM and ERP systems to support transparency and efficiency.
- Inside Sales Operations
- Support the front-line sales team by managing quote turnaround and proposal consistency.
- Drive qualification and prioritization of inbound requests and leads.
- Collaborate with Product Management, Engineering, and Production for accurate and timely responses.
- Monitor funnel health and identify bottlenecks or breakdowns.
- Customer Service Operations
- Elevate the customer experience by ensuring professional and timely responses to inquiries, orders, complaints, and post-sales support.
- Build metrics for customer satisfaction, order accuracy, and resolution times.
- Manage key customer accounts for service excellence in coordination with account managers.
- Cross-Functional Collaboration
- Act as the operational bridge between Sales, Engineering, Manufacturing, and Logistics.
- Ensure the team understands how their performance impacts sales outcomes and customer relationships.
- Support Sales Leadership in preparing dashboards, forecasts,



and reports.
Your Profile:
- 5+ years of experience in Sales Operations, Inside Sales, or Customer Service leadership—preferably in industrial/B2B manufacturing.
- Demonstrated ability to transform or build teams.
- Process-oriented with proven experience in mapping, designing, and implementing scalable workflows.
- Strong understanding of commercial sales cycles and customer engagement best practices.
- Solid experience working with ERP and CRM systems.
- Hands-on leadership style with high accountability and follow-through.
Nice to Have:
- Familiarity with connectors, harnesses, or technical industrial products.
- Experience in a company transitioning from operational to customer
- and sales-driven culture.
- Lean or continuous improvement background.
What We Offer:
- Strategic role in a company on the move
- Autonomy and space to make things happen
- Career growth opportunities within an international group
- Competitive compensation (base + variable)
- Benefits in excess of those established by law and medical expense insurance.
Tipo de puesto: Tiempo completo
Sueldo: A partir de $1,****** a la semana
Beneficios:
- Aumentos salariales
- Estacionamiento de la empresa
- Protegido de gastos médicos
- Servicio de comedor con descuento
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
- Turno matutino
Escolaridad:
- Licenciatura terminada (Deseable)
Experiência:
- Ventas: 5 años (Deseable)
Lugar de trabajo: Empleo presencial

📌 Gerente De Operaciones De Ventas - México (Culiacán Rosales)
🏢 Braun Tek Mexico S.A de
📍 Culiacán Rosales