_Advanced english skills required_
- This is a hybrid position in Guadalajara, Jalisco_
**QUALIFICATIONS**
2+ YEARS EXPERIENCE IN CLAIMS OR RELATED
EXCELLENT COMMUNICATION SKILLS
**RESPONSIBILITIES**
*INVESTIGATE, RESOLVE AND DOCUMENT ALL CUSTOMER COMPLAINTS
*INPUTTING ALL COMPLAINTS ONTO LEADTRAKS
- HANDLING COMPLAINTS ACCORDANCE WITH THE COMPANYS GUIDELINES AND POLICIES
- RESOLVE COMPLAINTS OR PROPOSE SOLUTIONS
- COMMUNICATION WITH THE CUSTOMER THROUGHOUT THE COMPLAINT PROCESS
- PROVIDE COMPLAINT TRENDS AND COMMUNICATE SERVICE LEVELS THAT CAN BE IMPROVED
**SHIFT**
08:*****:00, DAYS OFF SUNDAY AND 1 DAY DURING THE WEEK
**SALARY AND BENEFITS**
17, 700 GROSS MONTHLY
+2500 MONTHLY BONUS
+2% SAVINGS FUND
+1,400 FOOD STAMPS
20-DAY CHRISTMAS BONUS
Pay: From $17,****** per month
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Claims or escalations: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- Advanced English (required)
Work Location: In person