**ABOUT COVER DESK**:**Cover Desk** celebrates seven years in the industry of helping virtual assistants' pair with independent insurance agencies to help them grow, thrive, and support their agency.We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.
**JOB SCOPE**:As an ambassador to **Cover Desk Mexico**, you will represent and support a US-based insurance agency to serve as their **Bilingual Customer Service Representative - Virtual Assistant,** but are required to be based out of **Monterrey, N.L**.
You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in both English and Spanish.
**JOB SUMMARY**:Are you a bilingual people person eager to deliver world-class customer service?
Does being part of a high-performing team where your contributions are measured and recognized excite you?
Are you based out of Monterrey, N.L. area and willing to attend training before transitioning to your new client?
If so, keep reading!
**JOB REQUIREMENTS**:- College degree and/or 3 years of work experience; preferably in a BPO and/or customer service or insurance environment- Demonstrate the ability to receive inbound bilingual telephone calls from insurance customers that require basic customer service assistance- _Ability to potentially transfer select inbound telephone calls to internal licensed employees to further assist the customer_- _Spirited to work as a team-player and will directly report to leadership in the United States_- _Must be outgoing, enthusiastic, friendly,



and sociable with a contagious positive attitude_- _Must have high-speed home internet with a minimum of 20 mbps_- _Must have a quiet and private dedicated workspace to efficiently work from home_- Must live in the Monterrey, N.L. area**Cover Desk Mexico** is looking for extraordinary, talented Bilingual Customer Service Representatives who are interested in using the power of their voice to help US-based insurance customers.
**WHAT WE WILL OFFER YOU: -**- Full-Time employee with competitive compensation between $17,********,860 MXN which includes attendance and compliance bonus eligibility (before taxes)- Work From Home Electricity and Internet monthly allowance- Ergonomic Chair allowance- Paid two- or four-week training at starting wage- Set schedule Monday - Friday supporting US business hours, fixed day shift with Saturday and Sunday rest day- Vacation Days (which includes 8 US Holidays), Vacation Prime, and Aguinaldo- Mexico Law Benefits- Supportive culture which promotes recognition and feedback**Education**:- _Bachelor's or equivalent (preferred)_**Language**:- _English (required)_- _Spanish (required)_Pay: $16,****** - $17,****** per monthApplication Question(s):- Do you have at least 20 mbps high speed internet at home?
- Are you a licensed insurance agent (US or Mexico)?
- Do you have any Home and Auto insurance experience?
- Are you a referral with one of our VA's?
if Yes, Who referred you with Cover Desk?
- Do you live in the Monterrey, Actual Leon area?
Where do you specifically lives?
- Do you have an American Social Security number?
Visa?
or Green card holder?
Work Location: In person

📌 Bilingual Customer Service Representative (Work From Home For Monterrey Area Only)
🏢 COVER DESK
📍 Monterrey