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Join a New Project with One of the Largest Insurance Groups in the World
Position:
Customer Care Representative
Location:
On-site (Aguascalientes)|Prol.
Gral.
Ignacio Zaragoza #****, Trojes de Alonso
Schedule:
Monday to Friday | Shift: 8:00 AM – 5:00 PM
?About the Opportunity
We're launching anew and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group.
With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
Key Responsibilities
What You'll Do
Respond to inquiries related to insurance policies and coverage
Resolve moderately complex issues with empathy and professionalism
Interpret policy details and make informed decisions within defined authority limits
Communicate across multiple platforms while navigating internal systems
Document interactions and elevate unresolved cases when needed
Collaborate with departments like Claims, Underwriting,



and Policy Support
Identify trends and suggest process improvements
Stay up to date on compliance, legal requirements, and product updates
?What We're Looking For
High School Diploma or equivalent (required)
Fluent English
1–3 years of customer service experience
Call Center experience highly desirable
Strong computer skills and ability to work across systems
Availability to work on-site, Monday to Friday only
Bonus Points For:
Experience in insurance or a related field
?What We Offer
Competitive salary and annual performance-based bonuses
Grocery & Restaurant Vouchers
Major Medical Insurance
Life Insurance
Career development and continuous training
A collaborative, inclusive culture within a globally respected organization
?Why Join Us?
This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions.
If you're ready to make an impact and build something meaningful, we'd love to hear from you.
#J-*****-Ljbffr

📌 Fbs Customer Care Representative (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes