WE'RE HIRING: Spanish-Speaking Service Desk Agent – AMS Region (Mexico) Excis is a global IT outsourcing and managed services provider delivering world-class technology support solutions to enterprise clients worldwide.We are seeking a reliable, organized, and proactive Service Desk Agent to support our Americas (AMS) region and help deliver exceptional service to our global customers.This is an excellent opportunity for IT support professionals with strong customer service skills to join a fast-growing general organization.About Excis Supporting clients in 190+ countries 6,000+ Engineers globally 200+ Enterprise Clients At Excis, we believe in empowering our people through continuous learning, collaboration, innovation, and career development opportunities.Job Summary We are seeking a reliable, organized,



and proactive Service Desk Agent (Spanish Speaking) to serve as the frontline coordinator of our IT support operations.In this role, you will handle incoming support requests, prioritize tickets, route technical issues to the appropriate teams, and drive timely resolution through effective coordination with Field Technicians and internal support resources.This is a hands-on coordination position that requires strong technical awareness, excellent ticket management discipline, and the ability to ensure smooth service delivery and proper documentation for our clients.

📌 Spanish-Speaking Service Desk Agent - Mx (Quintana Roo)
🏢 Excis
📍 Quintana Roo