**Are you ready for a new beginning?
**We need your talent, knowledge and dedication to better our world with biology.
**Our purpose points the way**In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges.Since we began more than a century ago, this has been our guide.It's how we've gotten so far.And it's how we'll impact the future.Now, more than ever, the world needs change.And with biosolutions, the possibilities for transformation are endless.
**We're here to better our world with biology.
**The Salesforce Service & Support team is part of the wider Commercial Excellence & Digital Transformation team (CxT) in Novonesis, where our mission is to establish the best company for customers to buy from and the best for employees to sell for.We achieve this by harnessing advanced digital technologies, actionable insights, and efficient processes to provide outstanding customer and user experiences.As part of the CxT, you will have the chance to continually enhance your skills, explore innovative technologies, and make a significant impact.The CxT team is composed of passionate, specialized, and inquisitive individuals dedicated to transforming Novonesis into a leading, data-driven, customer-centric powerhouse.
**You'll be responsible for**:- Internal support of the Salesforce platform incl.trouble shooting and root cause analysis (access, incidents, change requests)- External support of digital customer facing tools (access, incidents, change requests)- Communication to internal and external users on changes and incidents in collaboration with stakeholders in CxT- Training of Salesforce super users- Project supportOther tasks:- Stakeholder management- Data analysis and dashboarding- Conduct user acceptance testing (UAT) and collect feedback**Requirements**:- Thorough experience with Salesforce is required.




- Experience in supporting user through ticketing system is preferred.
- Experience with communicating with both internal and external users on changes and incidents is required.
- Relevant bachelor's degree and a strong interest in information technology and business processes.
- ServiceNow experience (preferred)- JIRA experience (preferred)- Good analytical skills and knowledge of Salesforce reporting elements & PowerBI (preferred)- Fluent in English, both written and spoken**What is the "way of working"?
**On-site (with as possibility for hybrid as per local policy)**Are there any travel requirements?
**Yes, 1-2 weeks per year travel related to team activitiesNovonesis is dedicated to fostering a unique community by embracing and respecting differences.We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
**Want to learn more?
****Not the right fit for you?
**Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting.If so, please feel free to share the job link and encourage them to apply.Thank you for your referral!
Please check out our other open positions.The right fit for you could just be a few clicks away.
**Stay alert: Avoid recruitment scams**At Novonesis, we are committed to maintaining a safe and transparent recruitment process.Please be aware of potential scams targeting job seekers and take note of the following:- _Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process._- If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information._We encourage you to verify the legitimacy of the message by contacting us directly through our official channels._

📌 Support Specialist (Xico)
🏢 Novonesis
📍 Xico