Career Opportunities: After Sales Assistant ******)
Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world.
Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success.
Our culture is enabled through our core values which guide all we do and how we win as One Newell.
They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.
Specific Responsibilities
Specific responsibilities will include but are not limited to:
General Responsibilities
Service Center Network Support
End Consumer & Customer Care
Report to Devolution Supervisor on area related tasks
Defective Returns Credit Notes
SEAL
Service Center Network Support
Work directly with Service Centers and Master Services to expedite cases resolution for warranty
Record of activities made by CSTA
Record for service order made by CSTA
Support in training for service technicians (new products and line)
Salesforce Platform Management and Maintenance.
Service Center Audits.
End Consumer & Customer Care
Call Center support and assistance.
Call Center Cases support and follow up.
Service Center Cases support and follow up.
Supports ecommerce area on Product Exchenge Process.
Social Network Claims Support and resolution
Tracking the collection and receipt of physical warranty replacements from Service Centers and end customers.




Tracking to guides and routes for the collection and delivery of physical replacements and spare parts.
Administrate inventory of spare parts and accessorie
Maintain monthly records of the IDR of physical changes
Maintain an updated report of each request for physical changes and verify KPIs
Defective Returns Credit Notes
Obtain costumer price product
Search costumer invoice according to the product ́s cost
Create Credit Note in SAP and/or on the customer's online portal
Legal Claims Support
Legal Claims Cases Support.
Support After Sales Supervisor on legal cases investigation.
Administrative
Call Center Cases Follow Up.
Support After Sales Supervisor on area related reports.
SEAL
Training and coaching
Experience & Qualifications
Administration and/or Technical degree or 3 years of equivalent experience on similar technical position.
3 years in previous similar After Sales position.
Working application of Excel for tracking and control and Word and Power Point for reporting purposes.
SAP or similar system knowledge is desired.
Analytical, problem solving and good communication skills.
Outstanding follow up and follow through capabilities.
Ability to plan work on a daily basis, work independently with little supervision.
Newell Brands (NASDAQ: NWL) is a leading general consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz.
We are focused on delighting consumers by lighting up everyday moments.
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📌 After Sales Assistant (Xico)
🏢 Newell Brands
📍 Xico