If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions**Role purpose**:The Manager, GCB 6 position is a newly established Global IWPB Operational Resilience (OpRes) Utility team leading the operational resilience agenda across markets.Operational Resilience requires a need to build strong relationships and establish strong collaboration with key stakeholders, including businesses, operations, IT, Third Party, Business Continuity and Incident Management etc.The role will support the delivery of Operational Resilience business as usual activities in line with regulatory requirements, the Group's framework and business priorities.
- The role will involve performing OpRes activities within a market/s in support of the Business Service owner to deliver core resilience capabilities including mapping, testing, assessments etc.
**Principal Accountabilities and Responsibilities**:- Take measures to support the Business Service Owners (BSO) to refresh the Important Business Service (IBS) artefacts on annual cycle or by trigger events (e.g. post-incident review, significant business changes, new regulatory requirement etc.).
- Collaborate with key stakeholders (e.g. Process Owner, Third Party Engagement Manger, IT Service Owner, global mapping team) to ensure the IBS artefacts are up to date.
- Monitor and track the remediation plan of Business Vulnerabilities and Technology Vulnerabilities.




- Devise delivery strategy in coordinating Scenario Testing the Scenario Testing with Business Continuity and Incident Management (BCIM) team and key stakeholders.
- Collaborate with BSO in completing their Quarterly Self-assessment and Annual Self-assessment, ensuring sign-off and obtaining risk steward comments.
- Responsible for ensuring all IBS artefacts are observed to general Operating Instructions and procedures, also to make sure the data quality on ARIS and BSO dashboard is accurate.
- Prepare meeting materials for the BSO Governance Meeting, coordinate inputs from stakeholders, and arrange pre-meetings with Business, IT, and Operations teams for material incidents.
- Address and follow up on queries and challenges from the Second Line of Defence (2LoD) and Third Line of Defence (3LoD).
- Contribute to the global landscape of Operational Resilience programme activities, ensuring alignment with broader objectives.
**Functional Knowledge**- University graduate.
- Possess working experience from a banking/financial institution, familiar with HSBC products and business services.
- Experienced in liaising with internal/external business partners.
- Excellent written and verbal English communication skills.
- Good knowledge in Operational Resilience or have a strong interest and ability to learn fast.
- Ability to work agile and experience in project management with good deliverables.Experience IT incident management / Third Party management / Business Continuity Management would be an advantage.At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
- **Issued By HSBC Electronic Data Process Mexico Private LTD

📌 Operational Risk & Resilience Jr (Xico)
🏢 HSBC Global Services
📍 Xico