Position Summary:Remote Market Agents provide end-to-end remote support to customers throughout the vehicle pickup, usage, maintenance, and return process.Acting as the primary point of contact, agents assist customers via phone, email, SMS, and messaging tools to ensure a smooth customer experience.Responsibilities include coordinating vehicle setup and pickup, managing documentation, handling maintenance and repair issues, coordinating vendors and towing services, supporting accident and claims follow-ups, and ensuring timely customer and vendor communications.Agents work independently while collaborating with internal teams to ensure operational efficiency and customer satisfaction across remote markets.Essential Duties & ResponsibilitiesAssist customers with remote vehicle pickup through phone calls, SMS, email, and messaging platformsGuide customers through vehicle setup prior to pickup and ensure all required documentation is completed and submitted after pickupUpdate internal systems accurately with customer, vehicle, and service informationReceive, document, and manage customer-reported issues including mechanical concerns, tire repairs or replacements, towing needs, and service requestsSchedule service appointments with approved vendors and identify new vendors when necessaryFollow up with vendors on repair status and payments until services are completedConduct bi‐monthly (every 10,000 miles) maintenance follow‐ups for all assigned remote market vehiclesManage accident and claims follow‐ups, ensuring customer and vehicle safetyCollect vehicle condition reports, invoice customers for damages, follow up on payments, establish payment arrangements when applicable, and coordinate vehicle returnsCoordinate vehicle retrieval from impound lots, including towing arrangements and payment follow‐upSupport customer requests related to vehicle swaps and upgradesFollow up with vendors regarding pending repairs, windshield replacements, and parts installationsCoordinate parts orders from main offices and schedule repairs upon parts arrivalSchedule towing services through approved vendors or third‐party platforms such as Honk or Urgently and confirm service completionAssist customers with rideshare‐related questions and app usagePerform daily outbound and inbound communications with customers, Tesla Service Centers, towing companies, impound facilities, repair shops, and other service providersConduct collections follow‐ups with customers regarding outstanding balances, negotiate payment arrangements, and track complianceMaintain organized records, follow‐ups, and task tracking to ensure timely resolution of all assigned casesQualifications RequiredAbility to work remotely and independently with minimal supervision, while the agent will join a daily meet session for support and daily Q&AAvailability; to perform outbound calls and ongoing customer follow‐ups during assigned working hoursReliable internet connection, computer, headset,



and phone access suitable for Vo IP or cloud‐based systemsStrong customer service orientation with a problem‐solving mindsetEducation and ExperienceHigh school diploma or equivalent requiredPost‐secondary education in business, communications, customer service, or a related field preferredPrior experience in customer support, fleet operations, logistics, automotive services, call center operations, or collections preferredExperience working with vendors, service providers, or third‐party platforms is a plusSkills and AbilitiesExcellent verbal and written communication skills in English, Spanish is a plusStrong customer‐focused approach with empathy and professionalismAbility to manage multiple cases, follow‐ups, and priorities simultaneouslyStrong organizational and documentation skills with attention to detailAbility to negotiate payment arrangements and handle sensitive conversations professionallyProblem‐solving skills with the ability to think proactively and propose solutions beyond standard proceduresComfortable working independently within a team‐oriented environmentAbility to track tasks, deadlines, and follow‐ups without direct supervisionProficiency with email, CRM systems, ticketing tools, spreadsheets, and messaging platformsEqual Opportunity EmploymentAs set forth in Whip, Inc.'s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U. S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‐connected disability.A "recently separated veteran" means any veteran during the three‐year period beginning on the date of such veteran's discharge or release from active duty in the U. S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U. S. military, ground, naval or air service during a war,



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A disability is a condition that substantially limits one or more of your "major life activities."If you have or have ever had such a condition, you are a person with a disability.Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)Neurodivergence, for example, attention‐deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryPUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of **** no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.This survey should take about 5 minutes to complete.

📌 Remote Markets Agent (Xico)
🏢 Whip
📍 Xico