Overview Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
What Part Will You Play?
Provides accurate and timely technical information, advice, and assistance regarding the organizations products and services; responds to inquiries from clients, understands their technical questions, assesses their needs, and suggests or promotes solutions that may include alternative products or services.
Undertakes research and develops proposals for new solutions to solve technical problems and follows up on the status of outstanding issues.
Uses databases or other computerized systems to maintain up-to-date documentation.
Learns the industry, system, module, and product to interact with clients; facilitates client inquiries and learns how to conduct research to solve issues within established guidelines.
Receives education for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology; assists in clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions,



and communicating the resolution to the client.
Has direct contact with the client to assist in the resolution of the clients issue or assist in the definition of the client's problem for subsequent action.
Listens to calls with technical, account management, vendors, and/or the client when necessary, and with direction, updates issue tracking systems while keeping the client informed.
Learns to analyze and evaluate client-initiated changes, including options maintenance requests, through thorough client consultation and learning best practices for internal research.
May perform maintenance on accounts and verifies system changes to ensure the outcome is accurate.
Learns about the client and begins building credibility through knowledge of systems and product functionality.
Learns how to interpret technical client issues and project requests.
What Are We Looking For in This Role?
Minimum Qualifications Bachelor5s Degree Relevant Experience or Degree in: Bachelor5s degree or the equivalent of training and experience Typically No Relevant Experience Required Preferred Qualifications Typically Minimum 2 Years Relevant Experience in the credit card industry What Are Our Desired Skills and Capabilities?
Skills / Knowledge:



Learns to use professional concepts; applies company policies and procedures to resolve routine issues.
Job Complexity: Works on problems of limited scope; follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Supervision: Normally receives detailed instructions on all work.
Problem Solving: Ability to solve problems using experience and good judgment.
Effective Communication: Demonstrated effective written and oral communication skills.
Technical Aptitude: Ability to understand and communicate technical changes in easy-to-understand business terms.
Equal Opportunity and Accommodations General Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
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📌 Lead Account Executive - New Sales (Monterrey)
🏢 Global Payments
📍 Monterrey