Responsibilities
Onboard customers into Workplace Lifecycle Plus managed services offering to ensure they understand scope, tooling, and support.
Become a trusted advisor to help ensure clients receive value from our products & services.
Collaborate with cross-functional teams for seamless delivery of services.
Facilitate quarterly business reviews with clients to drive service/license adoption.
Build Customer Success Plans, establish critical goals and aid the customer in achieving them.
Maintain awareness of and be able to speak to other managed services with a mix of technology, O365 products, and/or modules.
Support clients with Microsoft agreements and be knowledgeable of how this impacts the Workplace Service they have paid for including co-terming, billing alignment, service license true ups for growth.
Research industry trends and best practices to drive adoption of clients' existing service(s).
Leverage research and technical knowledge to expand your clients' services portfolios.




Partner cross-functionally to solve any specific service gaps for individual clients.
Participate in or lead Customer Success service improvement initiatives to close gaps within the broader department or improve employee experience.
Collect renewal data if needed and contribute to discussions with client about upcoming renewal. Collaborate closely with Renewals, Pre-Sales, and Sales team to support client retention.
Knowledge of service delivery concepts, processes, and continuous improvement.
Qualifications
Strong client-focus and relationship management skills.
Proficiency with Microsoft O365 Suite (Word, Excel and Power Point).
Any foundational, sales, or business-oriented Cloud certification is an asset.
Benefits
Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program.
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement.
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📌 Customer Success Manager, Workplace (San Pedro Tlaquepaque) (Jalisco)
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📍 Jalisco