**RESPONSIBILITIES**:
Tracks all Help Desk requests through to completion. Maintains current status of, and updates information in regards to support tickets within the Help Desk tracking system.
Maintain communication to end-user on all support tickets until the problem is resolved and the support ticket is closed. Insures that the IT Operations Manager is kept up-to-date on the status of any outstanding, non-routine/critical support requests.
Enterprise anti-virus software installation, configuration, patching and updating as well as diagnosis and triage of any detected /quarantined virus, malware, spyware, etc.
**REQUIREMENTS**:
Advanced English (written and spoken to provide remote support)
Associate’s degree or equivalent experience in management information systems, computer science, business,



or a related discipline.
Experienced and fluent working with Help Desk support and inventory tracking software.
Excellent customer service skills.
Strong written, verbal (face-to-face and telephone), analytical and interpersonal skills.
Work on site.
Tipo de puesto: Jornada completa
Salario: A partir de $5,600.00 a la semana
Pregunta(s) de postulación:
- Haz dado soporte a sistemas RP?
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- Active Directory: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Helpdesk IT Technician Level 1 (Tijuana)
🏢 North American Production Sharing De México, S. A. De C. V.
📍 Tijuana