Position Title:
Senior Supply Chain & Customer Care Manager, Americas Region
Bilingual (English/Spanish) required
Hybrid role with ability to be in office 2-3 times per week.
Location: Cuautitlán Izcalli, part of Mexico city metro
This role is idóneo for a leader with strong customer care and order management experience within a supply chain organization, who enjoys balancing team leadership with hands-on operational execution. Reports to the Senior Director of Global Supply Chain with dotted line reporting to the Americas VP of Sales.

A Day in the Life

The Sr. Supply Chain & Customer Care Manager will be responsible for supply chain and logistics functions including:

Customer Care
Material procurement
Production planning
Inventory control
Logistics and distribution

They must ensure the best customer experience to external and internal customers while operating within company guidelines and ensuring that the needs of all customers are met in a timely, comprehensive manner. These duties include:

Managing and optimizing the end-to-end order-to-cash process,



including order entry, order status communication, issue resolution, and invoicing, ensuring a seamless customer experience
Leading the transactional customer care and order management operations, including order entry, order status communication issue resolution, and invoicing.
Creating integrated processes across internal functions (e.g., operations, purchasing and logistics) and outside customers and suppliers
Planning and analyzing activities related to inventory, production planning, and logistics to support service and cost objectives
Developing, implementing, and maintaining policies, procedures, and material control systems to improve service levels, responsiveness, and operational efficiency
Leading and developing a team, with a focus on performance, accountability and engagement

Must Have

Proven experience leading customer care, order management, or order-to-cash functions in a hands-on, customer-fa

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