Responds to customers who submit open-ended comments via the Customer Experience Survey (CES) within 48 hours of receipt of the comment.
- Proactively addresses the customers concerns.
- Documents customer feedback, root cause, preventative actions, and corrective actions in the Customer Advocacy SharePoint log.
- Investigates and resolves customer grievances including, navigating through a Matrix Organization to identify the appropriate leader to partner with.
- Collaborates with region-based teams to service specific key client needs and/or industry needs, as agreed with the regional directors, general managers, and/or operating units.
- Communicates customer feedback to management and staff.
- Interacts with individual operating units and regional general managers to obtain feedback, recommend customer responsiveness initiatives, and implement recommendations for improvement.
- Develops monthly and quarterly management reports for the Divisions/Regions supported and ad hoc reporting as requested.
- Participates in accreditation audits to demonstrate ULs compliance with the Customer Complaint Handling SOP.
- **Mission**: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure, and sustainable place has been our business model for over 125 years and is deeply ingrained in everything we do.
- **People**:Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
- **Interesting work**:Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live,



work, and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
- **Grow & achieve**:We learn, work, and grow together with targeted development, reward, and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
- At least 5 years of experience in a customer focused position and a Bachelors degree in Business Administration or similar.
- Detailed knowledge of company policies, practices and procedures that can be applied to positively affect customer responsiveness including issues related to certification testing, factory inspections, invoicing, and ongoing customer maintenance.
- **Fluent in English, Spanish, and French.**
A general leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
**Mission**:Working for a safer world

📌 Customer Advocate (English, Spanish and French) (Estado de México)
🏢 UL Solutions
📍 Estado de México