At Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience.
Your ideas are our fuel.
**In your role, you will**:
- Be the second point of contact for escalations
- Deliver IT exemplary support service to the users
- Contribute to the improvements of production processes
- Ensure exceptional levels of support service
- You will be responsible to provide 2nd line support to Bombardier users
- Ensure exceptional levels of support service
- Fix and resolve issues and queries where possible
- Respond and monitoring alarms via our industry leading monitoring software
- Engage with 2nd and 3rd line teams to seek advice or escalate complex issues
- Ensure timely resolution of request in line with agreed SLAs
- At least 9 or more years of experience in a service delivery role is essential.
- Bachelor’s degree in Computer Science, telecommunications or related
- Proven ability to manage large volume activities,



across multiple work streams
- Experience working with ServiceNow and MS Excel.
- Experience with the service desk including support functions which including SLA management
- Proven track record with another managed services company would be preferable but not essential
- Some experience of IT desktop management desirable but not essential
- Desirable experience of project management
- Advanced level in English
- Ideally with a background in technology via study or previous roles, experience of general infrastructure and technical support
- Friendly, personable and emphatic with good leadership
- Excellent written and verbal communication skills
- Logical and analytical thinking
Bombardier Aerospace is an equal opportunity employer with a non-discrimination policy.
Your ideas move people.
**Job** Analyst Sr, Business Systems
**Primary Location** Aerospace Mexico (B.A.M)
**Organization **Aerospace Mexico (B.A.M)
**Shift**
**Employee Status** Regular

📌 Analyst Sr, Business Systems (Estado de México)
🏢 Bombardier
📍 Estado de México