**Introduction**
Hey there! At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies.. We invite you to read this position's details and then apply
**Position Overview**
The Implementation Specialist coordinates successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long-term customer satisfaction, retention, expansion, and referral sales.
**Key Responsibilities**
- Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.
- Ensure client sites are configured to contract specifications and clients can confidently utilize products.
- Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product. You will own the client relationship for the first 30-90 days, or until onboarding is completed.




- Manage day to day administrative client requests as required such as adding and removing users and site setting changes.
**Required Experience/Skills**:
- Strong technical and account management experience, with a proven track record in SaaS/software implementation management, or software/SaaS customer success/support.
- Excellent Project Management experience.
- Strong presentation skills and experience working with C-Level Executives and Directors.
- Experience with corporate governance, corporate legal teams, or entity management a plus.
- Fluency in Portuguese, French or German is a plus
**Enjoy great benefits**
- Competitive salary
- Health insurance
- Days of paid vacation per year
- Hybrid work
- Mexico holidays
- Christmas bonus
**Salary**: Up to $26,000.00 per month
Application Question(s):
- ¿Actualmente vivis en Guadalajara o cerca?
- ¿Estás dispuesto a trabajar en modalidad mixta en Guadalajara?
- ¿Cuántos años de experiência tenes como Implementation Specialist?
- ¿Hablas de manera fluida Frances, Aleman o Portugues?
**Language**:
- Inglés (required)

📌 Implementation Specialist / Onboarding Specialist (Guadalajara)
🏢 Prometeo Talent
📍 Guadalajara