Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees.Job specifics/responsibilities:
- Management of a structured Service Catalogue of commercial customer capabilities
- Program management for commercial deals enablement / implementation of DDO services
- Pursuit / pre-sales support for solution design on new commercial opportunities, leveraging the Service Catalogue information
Key deliverables/accountabilities:
- Manage a Service Catalogue of commercial service capabilities.
- Manage service capabilities enablement to support relevant commercial opportunities.
- Support the enablement of all service capabilities within DDO organization.
- Manage strategic projects as identified in the POR of the DDO organization.
- Manage / implement customer Proofs-of-Concept for new service capabilities.
Working relationships:Internal
- Executive management sponsors and stakeholders
- HP IT management and operational contacts
- Regional Pursuit
- Sales / Pre-sales
- PS GBU teams
- CS delivery global teams
- CS delivery regional teams
External
- Strategic commercial DaaS accounts




- External delivery partners / suppliers
Education (degree) and professional experience required:
- Bachelor/Master
- Experience in virtual team environment.
Other requirements:
- Fluent English
- Other foreign languages knowledge would be an asset.
Personal skills and qualities:
- Very strong customer communication & influencing.
- Very strong organizational skills
- Ability to introduce structure in complex environments.
- Positive can-do attitude, innovative thinking
- Customer centric approach
- Ready to work in integral environment.
Key business & technical skills:
- Program Management expertise & certifications (PgMP, LSS)
- Practical Service Delivery Management expertise, with focus on SSC
- Commercial PC business acumen
- Financial management & modelling experience
- SOAR process knowledge & custom deals costing.
- Account Transition Mgmt / DRA experience & knowledge.
- Service mgmt (ITIL) expertise and ITSM tools knowledge.
Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees.

📌 Service Catalogue Delivery Lead (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque