Job Summary:
The Enterprise Processing Support Associate III provides processing support to internal/external customers and business partners. This job utilizes a variety of systems and channels to complete a wide range of assignments comprised of multiple tasks.
Key Responsibilities:
- Processes data in accordance with internal and external business requirements and documented guidelines
- Provides service, information and procedural guidance to customers
- Selects appropriate alternative tools and procedures from clearly defined options
- Receives and responds to an assortment of communications with internal and external teams, agents, consumers and/or business partners
- Validates, edits and corrects more complicated data
- Handles unique or complex customer interactions
- Identifies need for process changes and assists with creating and maintaining standard policy and procedure documentation




Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- High School Diploma or equivalent
- 1+ years’ relevant experience
Functional Skills
- Ability to listen and ask questions to understand needs and provide service
- Ability to learn new processes, systems or guidelines
- Ability to communicate well with a variety of audiences
- Strong communication skills in a variety of mediums
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.

📌 Backoffice April 12 (Tijuana)
🏢 Integon Service
📍 Tijuana