**Within the dedicated Retail Operations team, you will**:
- Handle tickets in the Service Now tool while adhering to SLAs.
- Enhance operational monitoring procedures.
- Define, evolves, and/or implement technical or functional monitoring services for the Retail scope, especially to accelerate the automation of incident detection and resolution.
- Be responsible for hosting and operating Retail Solutions
- Drive technical projects (e.g., infrastructure migration, data center relocation, DRP testing).
- Be responsible for productions releases installation.
**Internally, Collaborates particularly with**:
- Project teams (responsible for code evolution and release management)
- Cross functional support team (problem management)
- Business teams, supporting Retail solution users.
- Level support team, which is in direct contact with stores.
**Scope of the assignment**:




- Central cash register systems (Diebold solution)
- Fixed cash registers / Mobile cash register system
- Promotion Management Tool (Maxxing anim Co)
- Electronic tags
- Financial data visualization tool related to sales.
- Digital In-Store tools
- Gift card management (OnePrepaid)
**Technical Skills Essential**:
- POS Application (TP.net)
- MSSQL database Recommended.
- System administration
- Scripting (develops mindset)
- Control-M-Proficiency
- Knowledge of Cloud concepts: IAAS, PAAS, SAAS
- API frame analysis Desired
- Familiarity with configuring tools for monitoring/exploitation/alerting.
- APM tool (e.g., Dynatrace)
- First experience with Cloud (such as GCP)

📌 Retail Operation Engineer (Iztapalapa)
🏢 VISEO
📍 Iztapalapa