**Position : Middleware Support Engineer**
**Location : Remote**
**Mode : Contract**
**Essential Responsibilities**:
- Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.
- Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system.
- Troubleshoot, research, analyze and work with appropriate resources to solve problems.
- Identify and escalate situations requiring urgent or additional attention.
- Judgment must be used in prioritizing client requests and managing escalation workflow.
- Complete work on assigned projects to supervisor's satisfaction on time.
- Be on the rotation schedule for after-hours emergency support.
- Assist in testing during the rollout of new features product upgrades.
- Create product how-to documents, tutorials using tools such Wiki and Collaborate.
- Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter.
- Solve complex customer issues using methodical troubleshooting.
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
- Support client customizations, sharing implementation and best practices advice.
- Able to Troubleshoot and debug SQL/PLSQL code and shell scripts as well.
- Create scripts to identify, analyze and correct platform issues.
- Own, build, administrate and maintain cloud development, production and business infrastructure and services.
- Use automation tools and scripting to automate process of building and maintain infrastructure and services.
- Able to operate effectively, even when things are not clear,



or the way forward is not obvious.
- Create and keep up to date monitoring, alerting, and reporting for infrastructure and services.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
- Other job related duties and responsibilities may be assigned from time to time.
**Basic Qualifications**:
**Database**:
- 5+ years’ experience as Oracle DBA with Oracle RDBMS 11g/12c.
- Experience on Dataguard, Datapump, RMAN, database migration.
- Advisors and Performance Tuning. Solid technical understanding and experience for analysis and support (e.g. SQL, PL/SQL).
- Knowledge of Oracle maintenance/patching mechanics.
- 5+ as MS SQLServer DBA (version 2014 minimum required).
**Middleware**:
- 3+ years’ Experience administering SSO products (AD, SiteMinder, etc.).
- Installing, configuring, troubleshooting WebSphere.
- 3+ years’ MQ server/client (minimum version 8) setup, configure and troubleshooting.
- WebSphere MQ, WebLogic Application Server, Tomcat.
**System Administration & Support**:
- 3+ years‘ with Linux/Unix platforms (preferably RHEL/CentOS) in a virtualized environment is required.
- Demonstrated scripting skills through Python, Shell or others.
- Skilled in the configuration, maintenance of Linux systems.
- Knowledge Experience with issue/problem tracking systems (e.g., ServiceNow).
**Job Type**: Contract
Contract length: 12 months
Pay: From $66,000.00 per month
**Experience**:
- Middleware: 3 years (required)
- Unix: 2 years (preferred)
- Linux: 1 year (preferred)
- Oracle: 1 year (preferred)
- SQL: 1 year (preferred)
Work Location: Remote

📌 Middleware Support Engineer (México)
🏢 TEKSHAPERS
📍 México