**Redefine the future of customer experiences. One conversation at a time.**:
We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.
**Build Amazing - Deliver Amazing - Live Amazing - Be Amazing**:
**Key Responsibilities**:
- Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
- Design, develop, improve, and tune logging, monitoring, and alerting
- Create actionable alerts to fix system outages before they occur
- Write software to improve reliability and recoverability of production systems
- Identify manual work, document the fix in the form of a runbook, then automate it away
- Perform and automate system administration tasks
- Participate in 24/7 on-call rotation supporting production systems
**Qualifications**:
- Bachelor's degree in Computer Science or related field, or equivalent work experience
- 0-2 years of Oracle systems experience
- 0-2 years of software development experience
- 0-2 years of Linux system administration experience
- 0-2 years of performance engineering experience




- Understanding and experience working with RESTful APIs
- Experience with triaging troubleshooting complex systems
- Experience working with source control
- Experience with containerization and container orchestration
- Experience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoring
- Experience with microservice environments and distributed systems
- Familiarity with front-end technologies
- Ability to clearly communicate technical concepts
- Understanding of general SRE concepts and DevOps principles
- Familiar with the SIP concepts and troubleshooting
**Nextiva Core Competencies / DNA**:
**Rewards & Benefits**:
Major Health insurance for you and for your legal partner and children under 25 years
Vision and Dental covered
Life Insurance - 24 times your monthly salary
30-day Christmas Bonus (Aguinaldo)
50% Vacation premium
12 days for vacations on your first-year anniversary
Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
Company matched Food Vouchers - You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
Company matched savings fund - 13% of your monthly salary capped to 1.3 times the annual value of the UMA
$500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
LI-RQ1 #LI-Onsite

📌 Junior Site Reliability Engineer (Guadalajara)
🏢 Nextiva
📍 Guadalajara