Job Description
As a Commercial Account Executive, you will carry a quota for the transactional business in our Commercial accounts (100-999 employees), while seeking out and developing some key strategic deals that can be found in that segment.
Zendesk Account Executives work as trusted Customer Experience advisors who deeply understand the unique challenges and goals of each one of our customers and prospects by delivering a consultancy approach.
We need a sales professional with outstanding prospecting skills to create, manage and close the transactional business as well as align with internal and external allies on strategy and execution of transactions. You will be also responsible for follow-up on leads that are generated by our Marketing and Sales Development (BDR + SDR) teams.
**RESPONSIBILITIES**
- Preparing and delivering effective sales presentations including live demonstrations of Zendesk via remote presentation
- Create a pipeline based on new logos and expansion opportunities identified by you.
- Log and update sales activities and sales opportunities on Salesforce CRM.
- Update and populate sales forecasts on Clari with the frequency requested for the management team.
- Preparing sales offers, proposals, solution presentations, as well as general sales activity
- Meet revenue, sales goals, and performance targets.
- Close small deals within large complex commercial environments, involving multiple level partners
- Ability to differentiate small transactional deals from key strategic deals and execute the sales motion for each accordingly
- Coordinate Zendesk partners in support of the aforementioned sales and account management efforts and goals.
- Follow Zendesk sales process,



tracking all critical activities and ensuring a detailed understanding of the status of a deal at every stage of the process including legal sales process, contracting, etc
- Effectively advise and influence customers through consultative selling techniques
- Work proactively close with Customer Success and Solutions Consultants teams to deliver customized solutions proposals to customers and prospects.
- Define the outbound territory strategy that will be executed by the BDR and deliver the accounts that will be hunted by this role.
- Set up and to attend on-site meetings with customers, prospects and partners.
**REQUIREMENTS AND SKILLS**
- Ability to learn and understand SaaS solutions and services
- Effective sales presentation skills
- Excellent written and oral communication skills
- Selling/Closing across all organizational levels, including C-Suite level.
- 10 years in closing experience
- Strong ability to prospect new accounts.
- Ability to execute cross-selling and up-selling activities successfully
- A proven track record of driving and closing deals
- High level of personal motivation
- Experience in lead generation and cold calling
- Consistent track record of success with quota
- Experience managing and closing complex sales cycles using solution selling techniques
- Organization to focus efforts and time on the most important sales activities
- Discipline to update the sales force automation system and forecast tool at the right time with the right information.




- Successfully sold into middle-market commercial accounts.
- English speaking skills
- Strategic account planning and execution skills
- Ability to sell across both IT and business units
- Passion for the success of customers
- Strong time management skills
- Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
- Ability to maintain high level of productivity, manage multiple priorities, tasks, and work effectively under the pressure of time constraints in a fast-paced, complex, and team-oriented environment
- Strong negotiation skills
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer

📌 Senior Commercial Account Executive (México)
🏢 Zendesk
📍 México