**_ Responsibilities: _**
- Channel Data & Incentives Management: monitors channel data and incentives, ensures governance with channel partners, attends governance calls, and handles escalations to correct deviations.
- Partner Portal Knowledge: requires familiarity with Partner Portal capabilities and tools, ensuring accurate documentation and translations, and addressing any issues with process documentation.
- Partner Profiling: acts as a point of contact for partner data clarification, engaging with partners and sales representatives for onboarding and validating information.
- Contract and Compliance Support: must be knowledgeable about partner contract obligations, compliance, and audit requirements, supporting both HP and partners in these areas.
- Supply Chain and Credit Management: monitoring supply chain performance, mediating escalations, and supporting credit and collection activities with channel partners.
- Training and Communication: facilitates training on operational processes and tools, releases communications to channel partners, and offers consultancy on operational changes.
- Project Management and Governance: project management, consulting with HP Centers of Excellence, and participating in governance activities to improve key performance indicators with channel partners.
**_ Education and Experience Required:



_**
- First-level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
- Typically 1-2 years of experience supporting large accounts.
**_ Knowledge and Skills: _**
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Developing consulting, negotiation and influence skills.
- Solid understanding of core HP businesses and the revenue cycle.
- Superior research and analytical skills.
- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Demonstrated project management skills such as planning, execution and implementation.
- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
- Basic financial and business acumen.
- Ability to identify and implement customer-specific process improvements.

📌 Retail Account Operations Manager (San Pedro Tlaquepaque)
🏢 Hewlett Packard
📍 San Pedro Tlaquepaque