**Job Summary**
**Responsibilities**
- Lead the analysis and documentation of business requirements for educational projects.
- Oversee the implementation of ServiceNow Knowledge Management solutions to enhance educational processes.
- Provide expert guidance on best practices for ServiceNow Knowledge Management within the education domain.
- Collaborate with stakeholders to identify and prioritize business needs and translate them into technical requirements.
- Conduct thorough analysis of existing educational systems and processes to identify areas for improvement.
- Develop detailed project plans and timelines to ensure successful project delivery.
- Facilitate workshops and meetings with stakeholders to gather requirements and provide updates on project progress.
- Ensure that all solutions are aligned with the organizations strategic goals and objectives.
- Monitor and evaluate the effectiveness of implemented solutions and make necessary adjustments.
- Provide training and support to end-users to ensure successful adoption of new systems and processes.
- Maintain up-to-date knowledge of industry trends and advancements in ServiceNow Knowledge Management and education technology.
- Collaborate with cross-functional teams to ensure seamless integration of new solutions with existing systems.
- Prepare comprehensive reports and presentations to communicate findings and recommendations to senior management.




**Qualifications**
- Possess a minimum of 11 years of experience as a Business Analyst with a focus on the education sector.
- Demonstrate expertise in ServiceNow Knowledge Management with a proven track record of successful implementations.
- Exhibit strong analytical and problem-solving skills with the ability to think critically and strategically.
- Showcase excellent communication skills in English both written and verbal.
- Display a deep understanding of educational processes and systems.
- Have experience working in a hybrid work model with the ability to collaborate effectively both in-person and remotely.
- Show proficiency in project management with the ability to manage multiple projects simultaneously.
- Demonstrate the ability to work independently and take initiative in a fast-paced environment.
- Possess strong interpersonal skills with the ability to build and maintain relationships with stakeholders.
- Exhibit a commitment to continuous learning and professional development.
- Have a keen attention to detail and a high level of accuracy in all work.
- Show proficiency in using various business analysis tools and software.
- Demonstrate the ability to adapt to changing priorities and requirements.
**Certifications Required**
Certified ServiceNow System Administrator Certified Business Analysis Professional (CBAP)

📌 Business Solutions Manager (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México