Location: Mexico City - Remote (with occasional in-person meetings in Mexico City)
- Fluent English is required, as we will be communicating with English-speaking clients.
Compensation and Performance Incentives:
- **100 MXN Pesos per hour**:
- The role will require approximately 40 hours of work per week Monday - Friday 9am - 6pm
- In addition to the competitive compensation outlined above, we are committed to recognizing and rewarding exceptional performance.
- **Performance-Based Raises**: Scheduled raises may be implemented based on performance, with potential increases in hourly rates up for outstanding contributions.
- **Bonuses**: We are currently developing a bonus structure based on project completion and overall performance. For example, bonuses may be awarded after successfully completing a defined number of projects. Specific parameters will be communicated as the structure is developed.
**About Us**:
Studio Prosperity is a growing tech support company dedicated to helping fitness businesses by utilizing a variety of software tools, including Mindbody, Momence, Airtable, and Google Sheets. We pride ourselves on delivering thorough, fast, and error-free services to our clients. Our core values emphasize dependability, efficiency, teamwork, and a commitment to continuous improvement.
**Role Overview**:
**Key Responsibilities**:
- Provide expert support for various software platforms, including Mindbody and Momence, assisting clients in navigating and optimizing their use.
- Maintain strong command of the English language for effective communication with team members and clients.
- Collaborate with team members to ensure projects are completed thoroughly and accurately.
- Create and maintain Standard Operating Procedures (SOPs) for team processes.




- Actively participate in team meetings and provide feedback for continuous improvement.
- Utilize project management software to track tasks and progress efficiently.
- Identify problems, develop solutions, communicate plans, and implement changes as necessary.
**Qualifications**:
- Experience in the fitness industry (gyms, yoga studios, pilates studios) is helpful.
- Excellent English communication skills, both written and verbal.
- Typing speed of at least 50 wpm with 90-100% accuracy.
- Strong organizational skills and attention to detail.
- Tech-savvy and enthusiastic about learning new tools and processes (experience with Airtable, Google Sheets, Notion, SmartSuite, ChatGPT Plus, or Figma is a plus).
- Comfortable working in a sometimes fast-paced and urgent environment.
- Ability to work collaboratively and contribute positively to team dynamics.
**Computer & Internet Requirements**:
- Modern laptop or desktop (Mac or Windows) with a minimum of 16 GB of RAM is essential due to resource usage with browsers like Chrome.
- Minimum internet speed: 50 Mbps download and 50 Mbps upload.
**Core Values**:
- Dependability: We value team members who are reliable and can be counted on to get the job done.
- Efficiency: We strive for speed and accuracy in all our work.
- Teamwork: Collaboration is essential; we support each other and share knowledge.
- Continuous Improvement: We welcome feedback and view it as a chance to grow and enhance our skills.
If you're ready to join a dynamic team focused on delivering exceptional service to our clients and are excited about the opportunity to learn and grow, we want to hear from you!
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: $100.00 per hour
Expected hours: 40 per week
Idioma:
- Inglés (Obligatorio)
Work Location: In person

📌 Freelance Software Support Specialist (Fitness (Ciudad de México)
🏢 Studio Prosperity
📍 Ciudad de México