Dispatch Coordination: Assign tickets to IT technicians or support staff based on expertise, workload, and priority. Track ticket progress and escalate issues as needed to ensure timely resolution.
- Communication: Serve as the main point of contact between IT staff and end-users. Provide updates on ticket status, manage user expectations, and ensure clear and effective communication throughout the support process.
- Incident Tracking: Monitor and track IT incidents, service requests, and resolutions. Generate and review reports on ticket status, resolution times, and service performance.
- Prioritization: Assess the severity and impact of issues to prioritize tickets appropriately. Balance urgent requests with ongoing support tasks to ensure critical issues are addressed promptly.
- Documentation: Maintain accurate records of support requests, resolutions, and user interactions. Update and maintain knowledge base articles and troubleshooting guides.
- Collaboration: Work closely with IT technicians, engineers, and other departments to facilitate problem resolution and improve support processes. Provide feedback on common issues and suggest improvements to workflows.
- Customer Service: Deliver exceptional customer service by addressing user concerns professionally and empathetically. Ensure user satisfaction with IT support services.
- Education: High School diploma or studying the last semesters of the professional career.
- Experience: Previous experience in an IT support or customer service role is advantageous. Experience with Jira or similar ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Technical Skills: Basic understanding of IT systems, hardware, and software.



Familiarity with common troubleshooting techniques and procedures.
- Communication Skills: Excellent verbal and written communication skills. Ability to convey technical information to non-technical users clearly and effectively.
- Organizational Skills: Strong organizational and multitasking abilities. Proven track record of managing priorities and meeting deadlines in a fast-paced environment.
- Problem-Solving: Analytical mindset with strong problem-solving skills. Ability to remain calm under pressure and handle challenging situations with professionalism.
- Teamwork: Ability to work collaboratively within a team and interact effectively with users and colleagues at all levels.
**Your Place at Ria**
You’ll grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with one simple mission: to help people like us stay connected to their loved ones around the world. Although we’re now a general fintech with offices all over the world, we’ve stayed true to our roots.
We are down-to-earth people who are from everywhere and comfortable just about anywhere. Together, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. This idea of helping to open ways for a better everyday life is what drives us to continue doing our best each day.
The Ria DNA is made up of four main pillars**:humility, openness, transparency, and drive**. This powerful combination allows us to do right by our customers and colleagues. We are people serving people and we never, ever forget that.

📌 IT Support Intern (Santiago)
🏢 Ria
📍 Santiago