**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a integral and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
**Join Team Amex and let's lead the way together.**
**Position Summary**:
This position is accountable for contributing to the reduction and control fraud losses within a specific geographic region by directing internal and external investigations into suspected fraud against American Express and its subsidiaries. The position is also responsible for aggressively working with local TRS Management, the law enforcement community and service establishments to develop and implement proactive fraud prevention policies, procedures and programs.
The position also enhances the Company’s ability to manage and address cyber risks and threats through in-depth investigations of cyber and computer related offenses committed by employees and third parties targeting Amex products, services, systems etc. Provides cyber support to all Global Security personnel within the region.



Provides consultative services to business units to facilitate business critical decisions.
**Principal Accountabilities**:
1. Direct, coordinate, and as required, personally conduct internal and external investigations of financial fraud against the Company. Prioritize and delegate investigative requests received from the Risk Management/Fraud Control Unit as well as requests received directly from TRS business units and law enforcement.
2. Maximize the use of limited resources by reviewing and analyzing fraud loss patterns and trends, identifying areas of vulnerability and priority. Develop and implement proactive plans and programs to address the identified problem areas.
3. Conducts complex cyber related investigations, performs forensic analyses on computers and/or servers and furnishes investigative support and consultative services to law enforcement.
4. Furnishes advice to business units on cyber risks, threats and solutions.
5. Anticipates and addresses emerging cyber threats and risks to products and services.
6. Provides thought leadership in the development of cyber related products and services or such component features to reduce cyber risks and to serve as a business enabler.
7. Rapidly responds to and investigates computer and cyber related crimes, frauds, threats and risks to enhance business continuity and to suppress risks and losses.
8.



Ensure the successful prosecution of individuals charged with committing crimes against American Express by directing the preparation of comprehensive investigative reports and court testimonies for presentation to prosecutors.
9. Ensure the availability of adequate and timely law enforcement support by establishing, developing, and maintaining strong day-to-day relationships within the law enforcement community and other government agencies.
10. Ensure access to criminal intelligence by overseeing the development and supervising the use of confidential sources of information concerning all matters of security relating to American Express.
11. Promote the smooth day to day operation of a small field office by directing and controlling all office expenses and administrative matters.
12. Promote the development of a productive and on-going organization by effectively selecting, training, developing and motivating a small, highly specialized staff of security professionals.
13. Serve as the Company’s spokesperson on security matters within the assigned geographic area.
**Breadth of Responsibility**:
The Director maintains complete responsibility for establishing investigative priorities and determines what cases will be investigated, using confidential resources and evaluating the importance and accuracy of information received. The incumbent is constantly called upon by business units, particularly Authorizations and EAS, to render immediate decisions regarding detainments, arrests and other situations. Working with limited facts and bearing in mind legal implications, the incumbent must make immediate judgment calls. The position is on call 24/7.
The Director is also responsible for the smooth day to day operation of a small field office by directing and cont

📌 Director - Cyber Crime Investigations (Ciudad de México)
🏢 Amex
📍 Ciudad de México