The MX CSR must perform unique tasks that exceeds the typical responsibilities of an Allentown CSR, namely:
- Imports into Mexico
- Requisitions: KF enters purchasing requisitions for the services or products for the BL operation.
- IV POs: Creates intercompany product transfer orders, monitors inbound shipments.
- Handle importing process/paperwork with customs brokers for land and ocean shipments.
- “Registro de toma de muestra” = the process to get imports permits for regulated materials into MX. No such regulatory requirement is handled by US CSRs.
- Inventory management.
- Customer demand forecasting.
- Supports Mexico customers with documents needed for customers to export from Mexico to other countries.
- SO17 compliance. CL MX CSR in SO 4147 routinely reminds customers about their commercial terms to Mexican customers. This activity would be prohibited for a US CSR in SO 4142 to perform.
- CL MX CSR is a synergistic backup for other BLs’ MX CSRs (and vice versa). The broader team of MX CSRs in Mexico City are familiar with & capable to perform the unique duties required of a MX CSR.
- MX CSRs are mostly located in Evonik’s main Mexico City office and work well together.
- Direct interactions with MX Customs go much more smoothly with MX-based CSR. MX CSR will likely be more effective at influencing positive outcomes at the border if issues arise.
- Better alignment of CSR hours with Mexico’s time zones.
RESPONSIBILITIES
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
- Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
- Make calls (by telephone or in person) to allocated customers to develop new relationships.



Act as a first point of contact for resolving customer queries and complaints.
- Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.
- Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
**REQUIREMENTS**:
- High School / FE College (2 A Levels)
- Sound experience and understanding of straightforward procedures or systems
- Basic experience of coordinating the work of others
- Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
- Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
- Works at an intermediate level to use sales and marketing insights in favor of the organization. Typically works with guidance.
- Works at an intermediate level to use word processing software and tools. Typically works with guidance.
- Works at an intermediate level to use presentation software to create digital presentations. Typically works with guidance.
- Works at an intermediate level to utilize calendar and scheduling tools. Typically works with guidance.
- Works at an intermediate level to use spreadsheet software. Typically works with guidance.
Your Application
careers
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- Further information about Evonik as Employer can be found at

Your Talent Acquisition Manager:
Hugo Cazares
Company is
Evonik Industries de Mexico S.A. de C.V.

📌 Imports and Customer Service Coordinator (Ciudad de México)
🏢 Evonik
📍 Ciudad de México