**What will you do in this role?**
As a **Level 3 Support Engineer**, you will be the first line of defense for critical production environments. Your mission will be to ensure operational stability, resolve complex incidents, and optimize support processes. You will be part of a team of highly skilled engineers who tackle technical challenges on a daily basis.
**Your main responsibilities will include**:
- Analyze and resolve incidents in production environments.
- Identify error patterns and propose permanent fixes.
- Automate alerts and processes to reduce manual intervention.
- Document procedures and create support runbooks for future use.
- Collaborate with cross-functional teams, internal and external clients to resolve critical issues.
- Propose architectural improvements and suggest process optimizations.
**What we are looking for (Must-have requirements)**
- **6+ years of experience** in production support or similar roles.
- Advanced knowledge of **SQL and RDBMS** (Sybase, DB2, or other relational databases).
- Strong knowledge of **object-oriented programming** (Java or C++ preferred).
- Expertise with **scripting languages** (Shell, Python, or Perl).




- **Advanced problem-solving and analytical skills** to tackle complex production issues.
- **Advanced English proficiency** (for international team communication).
- **Effective communication skills** (to explain technical topics to non-technical teams).
**Nice-to-have skills**
- Experience with **automation and machine learning** to detect and resolve system alerts.
- Knowledge of **mission-critical production environments** in finance, fintech, or large corporations.
- Experience with **monitoring and alerting tools** (Prometheus, Grafana, Splunk, etc.).
**What we offer**
- **100% Remote work**: Work from anywhere in Latin America.
- **Professional development opportunities**: Work on critical and challenging projects.
Tipo de puesto: Jornada completa
Sueldo: $70,000.00 - $90,000.00 al mes
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Escolaridad:
- Licenciatura terminada (Deseable)
Experiência:
- Soporte técnico: 6 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto
Fecha de inicio prevista: 31/01/2025

📌 Technical Support (México)
🏢 Koud
📍 México