**Quality Engineer - Customer Support**
Grupo Polesa, a Mexican company with over 50 years in the market, is the leading provider in the manufacturing of transmission and distribution poles and hardware, lighting, telecommunications, signage, and public lighting. As part of our ongoing transformation, we are looking to integrate a to our team, who will be located in our Guadalajara plant, 15 minutes from the airport.
**Purpose**:
The Quality Engineer - Customer Support ensures that customer expectations are met by promptly resolving quality issues, identifying root causes, and implementing sustainable solutions. This role is crucial in maintaining and enhancing our company’s reputation for delivering high-quality products
**What We’re Looking For**:
- **Advanced conversational English** (Essential for customer interactions).
- Previous experience in the position, at least 1 year.
- Strong skills in **solving tool management.**:
- Experience in quality assurance and working with **8D methodologies**.
- Bachelor's degree in Engineering or related field preferred.
**Key Responsibilities**:
- Provide top-notch customer support to address quality concerns.
- Utilize advanced problem-solving tools and methodologies,



including **8D reports**, to ensure continuous improvement.
- Collaborate with internal teams to ensure compliance with quality standards and implement corrective actions.
- Drive continuous improvement initiatives to enhance customer satisfaction.
**Compentencies**:
- Customer Focus.
- Problem-Solving Skills.
- Effective Communication.
- Collaboration.
**For your exceptional contributions, you will receive**:
- Market-competitive salary.
- Legal benefits.
- 15 days of guaranteed profit-sharing (PTU).
- Savings fund.
- Work schedule: Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 1:30 PM
- This is a 100% on-site position.
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $10.00 al mes
Beneficios:
- Aumentos salariales
- Caja de ahorro
- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Servicio de comedor
- Uniformes gratuitos
- Vales de despensa
Tipo de jornada:
- Diurno
- Turno de 8 horas
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Quality Engineer - Customer Support (Prados Atequiza)
🏢 Grupo Polesa
📍 Prados Atequiza