About GoodLeap:
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Under the supervision of the Loan Servicing Manager, the Account Research Specialist role is critical
in gathering, investigating and analyzing customer complaints and evaluating data alongside other
information to identify possible problem areas regarding loan servicing of all loan products offered
by GoodLeap. Bilingual Spanish/English required.
**Essential Job Duties and Responsibilities**:
- Credit Bureau reporting and dispute management.
- Support of pending legal proceedings as they pertain to actioning of the serviced loans.




- Daily bankruptcy scrub to Genpact and monthly bankruptcy data file and documents to bankruptcy vendor for placement.
**Required Skills, Knowledge & Abilities**:
- Ability to manage multiple tasks/projects and deadlines simultaneously.
- Ability to identify and resolve/escalate problems.
- Excellent interpersonal, verbal, and written communication skills.
- Enhanced understanding of the mortgage and consumer finance industry a plus.
- Prior work experience in customer service positions is preferred.
- Bilingual Spanish/English required
Compensation: 111.66 pesos per hour
**Additional Information Regarding Job Duties and Job Descriptions**:

📌 Account Research Specialist (Ciudad de México)
🏢 GoodLeap
📍 Ciudad de México