We are looking for a skilled **Application Support Engineer** to join our team.
RESPONSIBILITIES
- Perform remote troubleshooting and replicate customer environments to pinpoint issues
- Walk customers through resolution processes
- Maintain full ownership of client issues from initiation to resolution
- Enhance existing processes by developing and documenting best practices
- Log all events and interactions in case records
- Prioritize and manage workload effectively to meet deadlines
- Monitor the status and facilitate the resolution of all open incidents
- Open and document bugs for software engineering team investigation
- Drive case resolution forward and collaborate with other teams as necessary
- Continuously develop technical product expertise
- Ensure adherence to security guidelines, procedures, and best practices
**REQUIREMENTS**:
- Minimum of 2 years of experience in IT Operations Support
- Demonstrated technical skills in Linux administration and ability to interpret logs from Linux and HTTP systems
- Capability to troubleshoot and effectively communicate solutions to both IT professionals and non-technical end users
- Proficiency in English (B2+ level), with excellent verbal and written communication skills
- Strong experience in creating technical documentation
- Ability to manage high work volumes within tight deadlines
- Effective time management skills with understanding of prioritization
- Independent self-learner who is highly motivated and customer-oriented




- Experience working collaboratively in a team environment
NICE TO HAVE
- ITIL certification or familiarity with ITIL-based processes
- Understanding of JavaScript and Python
- Experience with Gsuite products
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

📌 Application Support Engineer (Guadalajara)
🏢 Epam Systems
📍 Guadalajara