-Job descriptionIf you’re looking for a career where you can make a real impression, join General Service Center HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Channels Mexico and US Lead, this role is responsable for helping to develop an Engineering and Technology strategy and roadmap for Channels within the Americas specificly working on the support and development of the ATMs capability based on Diebold Nixdorf, Hyosung, KAL, Cennox, Payments software, Cards Experience - A. It is mandatory to have a software engineering background since the daily basis of the role is work closesly with SME on ATMs infrastructure and vendors, thus, this roles is aimed to be an strategic and lead position with high management skills along with strong technical background.
Principal accountabilities:
- Provide eficient delivery and support of the ATM network by leading a team of Engineers SME through a high technical background on the area and hands on experience on ATM support specifically on Diebold Nixdorf, Hyosung, KAL, Cennox, Payments software, Cards Experience
- Manage efectively the overall ATMs vendors relation management, helping to manage the delivery from the vendor, managing performance, ex
- Lead over 50 people on the area with highly effective management, leadership skills and agile delivery team methodologies
- Suppervise the code writting of the SMEs mainly done on ShellScripting, Java, React and Mainframe Tools,



hands on experience on these tecnologies is mandatory and software architercture is a plus.
- Ensure technology goals are identified, communicated, documented, agreed, and delivered in the most cost-effective manner possible through to the completion of the successful pilot deployment.
- Identifying key risks, issues and interdependencies and provide appropriate mitigation strategies.
- Supporting audit / independent programme assessments as required
- Ensure HSBC is not put at any operational or reputational risk.
Key Requierements for the Role:
- Outstanding Technology leader who is passionate about driving the business agenda
- Experience of agile at scale methods, using Scaled Agile and DevSecOps tools and processes
- Demonstrable success in understanding and delivering towards customer needs in large, complex organizations.
- Commercially aware and understands platforms, services, and underlying processes to fulfill these needs.
- Ability to lead and influence across a broad range of the Technology organization.
- Managing operational functions, directing process re-engineering and efficiency exercises
- Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business.
- Respectful of different cultures, working with colleagues from across the globe
- Experience in and working understanding of Self Service Platforms (both ATM and Switch technologies),



Tablet and Staff Channel, end user services. Understanding of Contact center and conversational banking technologies.
- Experience of AWS/Cloud Services
- Extensive operational support experience running complex mission critical services.
- Experience of managing programmes or projects or a variety of delivery
- Ability to lead and influence teams.
- Strong understanding of operational effectiveness
- Managing operational functions, directing process reengineering and efficiency exercises
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued By HSBC Private LTD**
RequirementsIf you’re looking for a career where you can make a real impression, join Global Service Center HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Channels Mexico and US Lead, this role is responsable for helping to develop an Engineering and Technology strategy and roadmap for Channels within the Americas specificly working on the support and development of the ATMs capability based on Diebold Nixdorf, Hyosung, KAL, Cennox, Payments software, Cards Experience - A. It i

📌 Channels Mexico and Us Lead (Cuauhtémoc)
🏢 Hsbc
📍 Cuauhtémoc