**Carolina Logistics** is a prominent American freight forwarder with 14 years of expertise in the international market. Headquartered in South Carolina, we offer comprehensive logistics solutions, seamlessly combining air, land, and ocean transportation services. Our commitment to excellence extends to providing smart logistics solutions that enhance supply chain efficiency, all while offering exceptional customer service to our clients. We take pride in delivering our services to clients across the globe, connecting businesses worldwide with seamless, reliable, and efficient logistics solutions.
**Requirements**:
- From 1-3 years working as a Supervisor of Customer Success Managers or positions with similar activities in the logistics field.
- Proven experience in customer success, preferably in the air freight or logistics industry.
- Strong understanding of air freight operations, market dynamics, and industry trends.
- Advanced English
**Responsibilities**:
- Led, mentor, and motivate a team of customer success representatives.




- Conduct regular team meetings to communicate goals, updates, and performance expectations.
- Provide coaching and training to enhance the team's knowledge of air freight operations and customer service best practices.
- Address and resolve customer inquiries, concerns, and escalations in a timely and professional manner.
- Collaborate with clients to understand their specific needs and ensure the successful execution of freight services.
**Skills**:
- Customer support
- MS Office
- Sales
**Benefits**:
- Competitive Salary + Commissions + Law benefits
Monday to Friday 08:00 to 17:00
Cuauhtémoc, CDMX
Tipo de puesto: Tiempo completo
Sueldo: Hasta $27,500.00 al mes
Beneficios:
- Protegido de gastos médicos
- Seguro de vida
Tipo de jornada:
- Turno de 8 horas
Pregunta(s) de postulación:
- ¿Puedes mantener una conversación en inglés?
- Indica tus pretensiones salariales
Lugar de trabajo: Empleo presencial

📌 Key Account Specialists Supervisor (Logistics) (Cuauhtémoc)
🏢 Carolina Logistics
📍 Cuauhtémoc